Senior Design Operations Specialist

Summary

Join Esri's design team as a Design Operations Manager and leverage your creative management expertise to establish and document design process and quality standards. You will build relationships with various team leaders, promote shared UX standards, and enhance team design skills through training and mentorship. Responsibilities include coordinating team activities, managing resources, collecting feedback, and reporting on team performance. This role requires 5+ years of experience in software product design, proficiency in project management tools, and excellent communication skills. Esri offers a competitive total rewards strategy including comprehensive health and welfare benefits, retirement plans, paid time off, and opportunities for professional growth.

Requirements

• 5+ years applied experience in software product design
• Experience coordinating or leading the increased capacity and productivity of a modern product design team
• Proficiency in project management tools, such as Figma, GitHub, Confluence, and Microsoft Project
• Strong understanding of project management, design operations, and change management
• Ability to facilitate workshops and present to large audiences, communicating design concepts effectively
• Excellent written and verbal skills for collaborating with cross-functional teams and stakeholders
• Passionate about continuous improvement and advocating for innovative design and front-end practices to drive excellence
• Bachelor's in human-computer interaction, user experience, interaction design, applied social science, or a related field

Responsibilities

• Build relationships with UX/UI leaders, researchers, project managers, and developers to foster alignment and maintain accountability towards goals
• Promote shared UX standards and help leadership scale the product design team to meet the needs of ArcGIS products
• Enhance the team's design skills by identifying improvements to collective practices and suggesting training opportunities
• Act as a design advocate by mentoring others, promoting best practices, and maintaining team websites that attract others to our design expertise
• Bring the right people together for discussions and collaboration
• Set agendas and ensure smooth orchestration of Design Collab sessions, breakout groups, and quarterly team meetings
• Coordinate team participation at conferences including research lab activities, product island schedules, and organized meetups
• Collect feedback and optimize interactions to promote consistency across products and shared capabilities
• Build shared Figma components or create design documentation to be used across teams
• Craft communications to strengthen understanding and promote adoption of design standards
• Stay current on, share, and implement scalable DesignOps practices
• Manage access to essential tools like hardware (shared PCs), software tools (project management, ArcGIS organizations), and repositories
• Ensure appropriate access to design tools and information so the design team can work without delays
• Curate information and data to highlight trends
• Partner with UX Research and leadership to establish definitions of ROI and continue measurements
• Share findings in monthly updates, end-of-year reporting, or Director's meetings

Preferred Qualifications

• Master's in human factors, HCI, graphic design, or related field
• Case Studies Submission: Please include a link to your online or PDF case studies of recent work. Samples must communicate your approach to evidence-driven problem-solving on real-world projects and demonstrate your ability to achieve quality designs through a mix of deliverables

Benefits

• Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth