Senior Product Owner, Billing & Payments

Summary

Join Jimdo as a Senior Product Owner to own and optimize our Billing & Payments domain. This role requires a business-savvy individual comfortable with high-level strategy and hands-on detail work. You will take ownership of billing infrastructure, subscription lifecycle, payment integrations, and key financial metrics. You will manage relationships with payment vendors and ensure compliance. The ideal candidate possesses strong business acumen, deep expertise in SaaS billing & payment systems, and a passion for detail. Jimdo offers a remote-first work environment, flexible hours, and various benefits including a competitive compensation package, remote office set-up bonus, and professional development opportunities.

Requirements

• Strong business acumen—you understand how payments drive revenue, retention, and customer satisfaction, and you do not shy away from financial modeling and trade-offs
• Deep expertise in SaaS billing & payment systems, with hands-on experience in PSPs (e.g., Stripe, Adyen, PayPal) and billing platforms (e.g., Zuora, Chargebee)
• A passion for digging into details—you do not just accept surface-level explanations but investigate root causes and edge cases
• Ability to manage vendor relationships, including negotiations, integrations, and service-level agreements
• Experience in subscription-based business models and expertise in financial operations like invoicing, tax compliance, and fraud prevention
• Understanding of API-driven billing & payment architectures, working closely with engineering teams to optimize integrations
• Knowledge of global payment regulations & compliance (PSD2, SCA, PCI-DSS, VAT compliance, etc.)
• Excellent analytical skills, using data-driven insights to improve payment rates and reduce revenue leakage

Responsibilities

• Own and optimize Jimdo’s billing and payments infrastructure to ensure reliability, scalability, and efficiency
• Drive key payment metrics, including Payment Rate, Authorization Rate, Fraud Rate, Dunning Recovery Rate, and CX enablement
• Deeply understand customer payment use cases - analyzing every step from checkout to subscription renewals, refunds, chargebacks, and involuntary churn
• Manage relationships with payment vendors (Stripe, Adyen, PayPal, etc.) and billing systems (Zuora, Chargebee, etc.) to improve performance and SLAs continuously
• Balance product innovation with compliance - ensuring regulatory adherence (PSD2, SCA, VAT, tax compliance)
• Define and enforce SLAs for critical payment APIs to ensure reliability and seamless developer integration
• Optimize subscription management—making it easier for customers to upgrade, downgrade, pause, or cancel while reducing friction and involuntary churn
• Partner with Finance, Engineering, CX, Legal, Marketing and more to create a world-class billing and payment experience for Jimdo and its customers

Benefits

• Fully remote work set-up with opportunities for in-person collaboration
• You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in
• We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever
• We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms
• Annual compensation reviews to ensure you're rewarded fairly
• A remote office set-up bonus to enhance your workspace
• A unique workation policy that allows you to work from different locations
• An employee assistance program, offering resources and counseling
• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever