Senior Product Owner of Billing & Payments

Summary

Join LastPass as a Senior Product Owner of Billing & Payments and play a pivotal role in scaling, automating, and optimizing our global billing and payments ecosystem. You will define and execute a product roadmap for Zuora Billing and payment platforms, ensuring operational efficiency and seamless integration with LastPass's go-to-market ecosystem. This strategic role will unlock revenue growth, enhance customer satisfaction, and drive digital transformation within our subscription-based business model. You will collaborate with cross-functional stakeholders across various teams, including BT, Product, Marketing, Sales, Finance, and Engineering. This position offers the opportunity to solve complex challenges, enhance a world-class digital commerce platform, and contribute to LastPass's continued success.

Requirements

• Experience as a Product Owner or Business Analyst in a SaaS company, focusing on billing and payment platforms
• Hands-on expertise with Zuora Billing, Stripe, ChargeBee, or other subscription billing and payment solutions
• Experience integrating billing systems with CRM platforms (e.g., Salesforce) and ERP solutions (e.g., NetSuite)
• Deep understanding of subscription billing models, payment processing, and revenue workflows in a SaaS environment
• Proficient in SQL and data analysis to troubleshoot, analyze, and optimize system performance
• Strong collaboration and communication skills, with the ability to align cross-functional teams on priorities and deliverables
• Proven ability to drive automation and process improvement within billing and payment systems to support scalability and digital transformation

Responsibilities

• Own and enhance LastPass’s Zuora Billing platform, ensuring its scalability, compliance, and operational efficiency to support the company’s rapid growth
• Lead the design and execution of payment processing workflows, integrating platforms such as Cybersource, Adyen, and NetSuite to ensure seamless financial operations
• Own the product backlog and drive initiatives to improve billing accuracy, payment reliability, and subscription lifecycle management, including contract amendments, renewals, and cancellations
• Partner with Product and Marketing to unlock new revenue growth opportunities by enabling pricing strategies, promotions, and discounting models
• Collaborate with Salesforce and Data Engineering teams to ensure seamless data flows between CRM, billing, and financial systems, reducing friction in customer purchases and renewals
• Drive automation initiatives to streamline billing, invoicing, payment reconciliation, and compliance workflows across Finance, Revenue Operations, and Accounting teams
• Define and document technical and operational workflows, ensuring alignment with internal stakeholders and external compliance requirements (SOX, PCI)
• Act as the subject matter expert and escalation point for billing and payment system challenges, providing strategic guidance and hands-on resolution
• Continuously assess market trends and emerging payment technologies to keep LastPass at the forefront of digital commerce innovation

Preferred Qualifications

• Solution Architecture experience, particularly in designing and implementing scalable billing and payment integrations
• Knowledge of financial compliance standards, including SOX and PCI compliance
• Experience with Agile methodologies and tools such as Jira for managing product roadmaps and delivery

Benefits

• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities