Senior Program & Business Operations Lead

Summary

Join Airbnb as a Senior Program & Business Operations Lead for the Managed Marketplace and contribute to the growth of Airbnb's Stays business. You will incubate new business models, develop project plans for local market experiments, collaborate with cross-functional teams, analyze data to build scalable playbooks, and track initiative success. This role requires experience in building new business models, operational expertise in rapidly growing local markets, strategic and creative thinking, and entrepreneurial execution. The position is US-remote eligible with up to 75% travel. Compensation includes a base pay range of $200,000-$247,000 USD, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• Travel: up to 75% travel both domestic and international
• 12+ years of experience building new business models and go-to-market strategies with a demonstrated ability to influence and align functional teams
• Proven track record of building and scaling new businesses, specifically strong background in leading zero to one initiatives, with operational expertise in rapidly growing local markets
• Creative problem-solving to address complex challenges and develop innovative solutions. Collaborate with cross-functional teams to gather insights and foster a culture of strategic thinking. Facilitate brainstorming sessions and workshops to generate new ideas and approaches
• Experience in entrepreneurship and moving fast to build from the ground up. Sets a high pace for the team and has a bias for action. Comfortable navigating ambiguity and working independently to execute complex programs
• Self-motivated, proactive, and aligned with Airbnb's values, with a passion for travel and a commitment to acting as a role model for the organization

Responsibilities

• Collaborate with leadership across the organization to shape the vision and identify growth levers
• Develop and maintain a comprehensive project plan for experimentation across local markets, focusing on supply recruiting, vetting, merchandising, management and support
• Support city level pilots and synthesize learnings into actionable recommendations
• Partner with teams across Product Marketing, Business, Community, Policy and Operations to execute pilots in market and drive definition of quality criteria that deliver meaningful business results
• Analyze insights to build scalable playbooks
• Develop scorecards to track the success of initiatives on ensuring transparency and continuous improvement
• Build and maintain strong relationships with leadership and stakeholders, fostering alignment and ensuring progress is clearly communicated across all teams involved

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits