Airbnb is hiring a
Programs and Business Operations Lead

Summary

Join Airbnb's Canada Business Operations team as a Business Operations Lead to drive strategic business decisions and scale community growth and optimization-focused programs.

Requirements

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics, and project management in a dynamic entrepreneurial environment
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner
• A proven track record of being able to influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made
• Experience implementing and scaling initiatives across globally dispersed teams
• Experience working cross-functionally with multiple departments
• Hands-on approach, getting things done fast
• Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred

Responsibilities

• Align all functions in order to achieve objectives set up with the Country Manager
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track in Canada
• Analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions
• Support the Country Manager, Canada and other senior leaders on key strategic projects - lead and implement ad-hoc operational and strategic projects for Canada. May require coordination within local country, regional, and teams in San Francisco
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business