Senior Program Manager

Summary

Join Fetch Rewards as a Senior Program Manager, Agencies and play a vital role in supporting the company's growing partnerships and revenue growth within the agency ecosystem. This full-time position, which can be based in a US office or remotely, requires a subject matter expert to educate agency partners, manage an agency hub, oversee partnership performance, and liaise with internal and external stakeholders. You will contribute to key partner touchpoints, maintain cross-functional collaboration, and develop relationships with account personnel across sales verticals. Fetch offers a competitive compensation package including base salary, equity, and comprehensive benefits.

Requirements

• 8+ years of client-facing account management, program management, or partnerships experience in transferrable media industries
• Must have direct experience with Agency holding companies and relevant key verticals to Fetch, such as CPG, Retail, Restaurants, DTC/Commerce, targeting stakeholders such as senior-level marketing, media, and executive contacts
• Must have direct experience leveraging consumer insights and marketing terminology
• Must have direct experience consolidating complex data into data-informed stories for partners and colleagues, utilizing tools such as Google Slides, Salesforce and Excel
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders
• Able to travel when necessary for sales meetings, client presentations, etc
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment

Responsibilities

• Serve as a subject matter expert within Fetch’s agency ecosystem, educating Agency partner stakeholders and keeping them up to date on the Fetch product suite
• Curate and maintain an Agency Hub as a singular resource for knowledge management, including agency partnership plans, agency sales collateral, relationship maps, case studies and more
• Contribute to engagements with key Agency partners, and ensure the continuing health and productivity of our valued relationships
• Oversee the delivery of partnership performance, reviewing data to manage timelines, progress, and relevant KPIs
• Liaise with agency customers and internal stakeholders, relaying feedback back to the team for process improvements
• Prepare materials for quarterly business reviews and other key partner touchpoints in a manner that continuously improves the relationship between Fetch and partners
• Maintain cross-functional collaboration/program management capabilities and communications within and outside of Sales, including marketing, product and analytics
• Develop relationships with account personnel across all verticals in Sales, maximizing growth with their partners and surfacing themes across the agencies they work with (performance themes, potential risks, product opportunities, etc)
• Support agency sellers team in hitting revenue goals, including existing revenue, year-over-year revenue growth, contract fulfillment, brand activations, and more

Benefits

• Equity
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!