Senior Program Manager

Summary

Join Gladly as their first Program Manager and shape the Program Management function across their fully-distributed team. You will partner with company leaders, focusing on planning and execution across multiple teams. This role requires strong cross-functional collaboration, strategic thinking, and a passion for operational excellence. You will be instrumental in driving successful product delivery and establishing program management best practices. Gladly offers competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, and a fully remote work environment.

Requirements

• 5+ years of program management experience in SaaS startup environments, including building Program Management functions
• Strong expertise in software development lifecycle, including both pre- and post-sales stages
• Experience practicing agile methodologies, with the ability to adapt based on team needs
• Exceptional communication skills with the ability to influence conversations at all levels
• Strong analytical skills with experience in data-driven decision making
• Proven track record of working effectively in cross-functional, distributed organizations
• Strong technical aptitude and ability to master relevant technologies
• Commitment to documentation and process improvement

Responsibilities

• Establish and maintain program governance framework, including steering committee structure
• Develop and track program KPIs, OKRs, and success metrics
• Create and maintain comprehensive program roadmaps aligned with quarterly and annual objectives
• Drive critical decision-making through data-driven insights and recommendations
• Own the release coordination processes across product teams
• Manage dependencies across Engineering, Product, Design, and Customer Success teams
• Drive alignment on priorities and resource allocation across stakeholders
• Design and implement program management methodologies and best practices
• Establish metrics and reporting frameworks for program success

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive