Senior Program Manager

Summary

Join MANTL's Customer Operations team as a Senior Program Manager and help drive strategic initiatives across departments, unlocking long-term value for MANTL and its customers. Collaborate closely with various teams, keeping complex projects moving and identifying areas for improvement. This fast-paced role requires strong cross-functional collaboration, data-driven problem-solving, and excellent communication skills. You will be responsible for leading cross-functional programs, managing timelines, and keeping stakeholders aligned. MANTL offers a competitive salary, equity, 401k match, unlimited PTO, and a supportive remote work environment.

Requirements

• 5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment
• Strong experience leading cross-functional programs with internal and external stakeholders
• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive)
• Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status
• Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms
• Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement
• Experience working in customer-facing roles, especially involving implementations, operations, or success programs

Responsibilities

• Help drive strategic initiatives that span departments and unlock long-term value for both MANTL and our customers
• Work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams
• Keep complex initiatives moving while uncovering new areas where we can improve how we work and deliver
• Regular engagement with internal teams and customers

Preferred Qualifications

• You are calm under pressure, able to juggle competing priorities without losing sight of the details
• You bring a systematic, data-driven approach to solving problems and are highly detail-oriented—especially when it comes to tracking progress, managing timelines, and keeping stakeholders aligned
• You’re naturally curious—eager to ask questions, explore the “why” behind a problem, and understand the full picture
• You're a top-level communicator, able to distill complexity into clear, actionable updates for both internal teams and external customers
• Accountability is a core value for you, and you build trust by following through and bringing clarity to every project you touch

Benefits

• Competitive salary ranging from 155,000 to 170,000 depending on overall experience and level
• Equity
• 401k Match
• Unlimited PTO
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• 100% Remote