Senior Program Manager

Summary

Join Natera, a global leader in cell-free DNA testing, as a Senior Program Manager. This critical role involves leading the day-to-day coordination of a major client billing process transition and vendor implementation. You will manage project tracking tools, proactively follow up with stakeholders, and develop project documentation. Success requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced environment. You will work closely with leadership to ensure the project stays on track and meets its milestones. This position offers a competitive salary and benefits package.

Requirements

• 5-7+ years of project management and/or program management experience, preferably in healthcare operations, billing, or program launches and large integration initiatives
• Proven experience managing complex projects in fast-paced environments
• Strong knowledge of project management tools: Smartsheet (must-have), Gantt charts, Microsoft Visio, flowcharts, etc
• Exceptional organizational and communication skills—comfortable working with VP-level stakeholders
• Experience developing presentations and status updates for executive audiences (PowerPoint/Google Presentations proficiency is a must)

Responsibilities

• Lead day-to-day project coordination for a major client billing process transition and vendor implementation
• Manage Smartsheets, Gantt charts, and project tracking tools to ensure all tasks and milestones are met
• Proactively follow up with stakeholders and internal team members to gather updates and ensure accountability
• Support internal communication, including updates to leadership and stakeholders (VPs and Directors)
• Develop and maintain project documentation, timelines, status reports, and presentations (PowerPoint/Google Presentations)
• Facilitate the operational components of the project—tracking deliverables, resolving bottlenecks, and keeping things on schedule
• Adapt to changing project needs and support process improvement efforts to make the new vendor solution fit business requirements
• Organize and structure the project workflow so leadership can focus on high-level decision-making

Preferred Qualifications

• PMP certification
• Billing expertise or experience in billing transitions
• A proactive, self-starter attitude—ready to hit the ground running midway through a project
• Resilient, adaptable, and professional—able to take feedback and pivot as needed
• You are a doer, someone who wants to work and takes pride in keeping things moving forward

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program