Senior Project Manager

Summary

Join ActivTrak as a Project Manager and lead the implementation of the ActivTrak platform for our customers. You will manage onboarding processes, data services projects, and lead teams of technology experts. The ideal candidate has 7+ years of B2B project management experience with expertise in SaaS deployments and a technical background in BI data projects. You will collaborate with clients and internal teams, manage project timelines and budgets, and deliver training. This remote position offers minimal travel and is with a dynamic, VC-backed company.

Requirements

• 7+ years of experience as b2b Project Manager with expertise in driving SAAS deployments
• Technical background with the ability to understand requirements for BI data projects
• Demonstrated ability to build relationships at various levels of customer organizations and be recognized as a trusted advisor
• Team player with strong interpersonal skills, with the ability to mentor and lead
• Ability to thrive in a fast-paced, unpredictable environment

Responsibilities

• Lead and manage the implementation of the ActivTrak platform as part of the onboarding process as well as data services projects for our customers
• Lead clients with an expert led approach and leverage a team of technology experts during the onboarding process
• Execute onboarding and implementation methodologies, to include agile, rainfall, and linear process for commercial to enterprise-size customers
• Lead the assigned onboarding team to ensure appropriate configuration, define change management structure and assure the overall success of the ActivTrak implementation
• Leverage technology, teams and solutions, to expedite processes and drive consistent high-quality deliveries
• Contribute to the onboarding team to enhance our delivery methodology and services practice
• Manage customer onboardings, by coordinating targets, milestones, teams, and holding both sides accountable to deadlines
• Collaborate with the solution architecture team, and customers to gather required data to evaluate objectives, goals, and scope to create technical specifications, and delivery timelines
• Serve as bridge between technical and non-technical departments in order to ensure that all targets and requirements are met
• Maintain and report project status and monitor customer progress
• Track and submit time entry for projects and self utilization
• Adjust schedules and milestones while definitely setting expectations with stakeholders as needed
• Communicate ActivTraks use cases, features, and solutions to clients
• Keep leadership informed of key issues that may impact project completion, budget, or other results
• Drive excellence, velocity, and quality throughout the project, solving client issues with ActivTrak use cases, and features
• Deliver training for customers managers, driving ActivTrak value, and solutions

Benefits

• Position is remote within US
• Minimal travel
• Limited physical demands