Senior Provider Operations Associate

Summary

Join Seven Starling as a Senior Provider Operations Associate and become a key player in enhancing our provider experience strategy. You will own and lead provider onboarding, develop and implement a holistic provider experience strategy focused on retention and satisfaction, and conduct in-depth analysis of provider churn. This role requires close collaboration with various teams to improve provider interactions, workflows, and systems. You will leverage data analysis and visualization tools to create performance dashboards and reporting mechanisms. The ideal candidate possesses 4-6 years of experience in healthcare operations and advanced skills in communication, project management, and data analysis.

Requirements

• 4-6 years of experience in healthcare operations, provider relations, or customer success
• Demonstrated track record of developing and implementing strategic initiatives
• Advanced interpersonal and communication skills with ability to engage at all organizational levels
• Expert-level proficiency in data analysis and visualization tools
• Advanced project management capabilities
• Strategic thinking and problem-solving skills
• Deep understanding of healthcare operations and specifically the mental healthcare provider persona
• Proficient in advanced office and collaboration tools (Google Workspace, Slack, etc.)
• Strong change management and organizational development capabilities
• Advanced CRM and provider management system expertise
• Proficiency in data analysis and statistical modeling
• Experience with healthcare-specific software platforms

Responsibilities

• Own and lead the end-to-end provider onboarding strategy, developing comprehensive processes and content to drive successful provider administration of care
• Develop and implement a holistic provider experience strategy that focuses on retention and satisfaction
• Conduct in-depth analysis of provider churn, identifying root causes and designing targeted interventions to improve provider retention
• Partner closely with Provider Support teams to: Identify systemic challenges in provider interactions; Develop and implement process improvements; Create comprehensive knowledge bases and support resources
• Collaborate with Clinical Teams to: Align provider experience initiatives with patient care objectives; Develop provider engagement programs that enhance patient outcomes; Create feedback loops to continuously improve clinical and operational workflows
• Work strategically with Product Teams to: Enhance provider-facing systems and tools; Prioritize product roadmap items that improve provider efficiency and experience; Conduct user research and gather actionable insights from provider feedback
• Develop and maintain comprehensive provider performance dashboards and reporting mechanisms
• Create and manage provider strategies to personalize engagement approaches
• Lead cross-functional projects aimed at optimizing provider lifecycle management
• Represent provider experience insights in cross-departmental meetings

Preferred Qualifications

• Previous experience in telehealth or digital health platforms
• Experience with provider network management

Benefits

$80,000 - $85,000 a year