Senior Salesforce Administrator

Summary

Join LINQ's newly-formed Business Systems team and collaborate cross-functionally with partners to deliver innovative solutions within the Salesforce platform. As a highly visible role, you will work with stakeholders and users to define requirements, refine requirements, and design sustainable solutions. You will also provide day-to-day administrative support, perform triage for inbound support cases, assist business users in relation to their reporting and data needs, proactively identify and implement under-utilized functionality, and support installation and configuration of managed packages.

Requirements

• 5 years of administrator experience working with Salesforce Sales and Service Cloud
• Expert-level proficiency in all areas of declarative development within Salesforce
• Prior experience with and strong knowledge of Salesforce CPQ+
• Salesforce Advanced Administrator Certification (ADM-301)
• Familiarity with Agile development processes

Responsibilities

• Work with stakeholders and users to define requirements in order to support building new system enhancements
• Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
• Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
• Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
• Assist business users in relation to their reporting and data needs
• Proactively identify and implement under-utilized functionality and required system maintenance updates
• Support installation and configuration of both new and existing managed packages and their native integrations

Benefits

• Remote working environment
• Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
• One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
• Company Bonus Plan or Target Sales Commission Plan
• Flexible Open Paid Time Off Plan
• Paid Parental Leave Policy
• 10 paid holidays
• 16 hours of paid volunteer time
• Blue Cross Blue Shield benefit network (medical/dental/vision)
• Low-deductible PPO option or HDHP option with employer contributed HSA
• Dental with child orthodontia
• 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
• Health and wellness benefits including gym and Headspace reimbursement
• Professional development opportunities