Senior Salesforce Administrator

Summary

Join Pomelo Care as a Salesforce Administrator to lead the optimization and evolution of their Salesforce environment. You will be the primary owner of the platform, responsible for its health, development, and strategic alignment with business goals. Key responsibilities include platform administration, process optimization and automation, integration management, user support and training, data management and reporting, and strategic improvement and collaboration. You will need 5+ years of hands-on experience as a Salesforce Administrator, expert-level proficiency in Salesforce Flows, experience managing Salesforce integrations, and strong analytical and communication skills. Salesforce Certified Administrator certification is required. Pomelo Care offers competitive healthcare benefits, generous equity compensation, flexible vacation days, and membership in the First Round Network.

Requirements

• 5+ years of hands-on experience as a Salesforce Administrator
• Expert-level proficiency in Salesforce Flows for building complex and maintainable automations, with some experience implementing Apex classes
• Experience managing and troubleshooting Salesforce integrations with third-party applications
• Strong ability to analyze complex business requirements, identify inefficiencies, and design effective, scalable solutions. Excellent troubleshooting skills
• Excellent verbal and written communication skills. Ability to explain complex technical concepts to non-technical users and collaborate effectively with cross-functional teams
• A self-starter who takes initiative, owns projects from start to finish, and is committed to building high-quality, sustainable solutions
• Salesforce Certified Administrator is required

Responsibilities

• Platform ownership and administration: serve as the primary system administrator for the Salesforce environment. Manage all aspects of user and license management, profiles and roles, security settings, declarative automations (flows are key!), page layouts, custom objects, fields, and overall system health
• Process optimization and automation: design, build, test, and maintain robust and maintainable flows and other declarative automations to streamline patient outreach, enrollment processes, partnership workflows, and lead generation
• Integration management: oversee and manage integrations between Salesforce and other critical systems, including our TalkDesk dialer, backend systems, and data warehouse. troubleshoot and resolve integration issues, and collaborate with engineering on enhancements
• User support and training: act as the first point of contact for internal Salesforce users, providing timely support, troubleshooting issues, and developing/delivering training materials to enhance user adoption and proficiency
• Data management and reporting: ensure data integrity within Salesforce. Develop and maintain reports, dashboards, and data visualizations to provide actionable insights into patient outreach effectiveness, partnership performance, and lead conversion metrics
• Strategic improvement and collaboration: proactively identify opportunities for system improvements and process automation. Collaborate closely with Partnerships, Outreach, Engineering, and other stakeholders to understand requirements, translate business needs into effective Salesforce solutions, and drive continuous improvement
• Documentation: create and maintain comprehensive documentation for all Salesforce configurations, processes, automations, and integrations

Preferred Qualifications

• Familiarity with healthcare operations, patient management workflows, and HIPAA compliance considerations within a CRM context
• Experience integrating Salesforce with dialer systems (TalkDesk experience is a strong plus), backend systems, and data warehouses
• Advanced Administrator, Platform App Builder, or other relevant certifications are highly desirable

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Flexible vacation days to take the time you need to rest and recharge
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)