Salesforce Administrator

Summary

Join Intergo Telecom Ltd. as a Salesforce Administrator and play a critical role in ensuring efficient internal operations through a well-optimized CRM system. You will support and improve the Salesforce environment, driving productivity and data accuracy across departments. Responsibilities include implementing and customizing Salesforce features, collaborating with cross-functional teams, managing integrations, maintaining data integrity, creating documentation, staying current with Salesforce updates, conducting training, providing technical support, and managing user accounts. This role offers strategic impact, cross-functional exposure, autonomy, and work-life flexibility. Competitive compensation and benefits are provided, along with career growth opportunities. The ideal candidate possesses proven Salesforce experience, a relevant bachelor's degree, strong technical and communication skills, and a commitment to continuous learning.

Requirements

• Proven experience (2+ years) in a Salesforce Support/Admin role
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• Strong technical troubleshooting skills and the ability to resolve issues effectively
• Familiarity with Salesforce configuration, customization, and administration
• Excellent communication and interpersonal skills
• Ability to train and support users with varying levels of technical expertise
• Strong attention to detail, with a focus on documenting processes and sharing knowledge across teams
• Fluency in English, both spoken and written, is required

Responsibilities

• Drive the implementation and customization of Salesforce features and ensure their adoption
• Collaborate with cross-functional teams to gather requirements and develop solutions within Salesforce to support workflows, approval processes, and automations
• Set up and manage integrations (e.g., with Jira, Freshdesk, SMS/Voice platform)
• Monitor and maintain data integrity within the Salesforce platform
• Create and maintain documentation for Salesforce processes and procedures
• Stay current with Salesforce updates and best practices to ensure optimal performance of the platform
• Conduct training sessions and workshops for end-users to maximize Salesforce utilization
• Provide technical support and troubleshooting for Salesforce users across the organization
• Manage user accounts, profiles, and permissions within Salesforce

Preferred Qualifications

• Salesforce Administrator Certification is highly preferred
• Knowledge of Apex (reading/debugging) or experience working with developers
• Experience with data loading tools (Data Loader, Data Import Wizard)
• Experience designing and maintaining Salesforce Flows (Record-Triggered, Scheduled, Screen Flows), with an emphasis on building clean, modular, and scalable automations

Benefits

• Work-Life Flexibility – Enjoy flexible working arrangements designed to support productivity and personal well-being, with the option to work remotely or from our HQ in Cyprus
• Career Growth – Access learning resources, certifications, and the opportunity to expand your responsibilities as you evolve into more advanced Salesforce, operations, or product-focused roles
• Competitive Compensation – Receive a salary and benefits package that reflects your expertise and the vital role you’ll play in shaping the efficiency of our internal systems