Salesforce Administrator

Summary

Join ExtraHop, a leader in network detection and response (NDR) technology, as a Salesforce Administrator. This entry-level role involves supporting the configuration, maintenance, and user support of the Salesforce environment. You will manage user accounts, troubleshoot issues, maintain data quality, create reports, and assist with testing and deployments. Collaborate with the Salesforce team and business stakeholders to ensure effective user support. This position is ideal for someone passionate about learning and growing their Salesforce skills while contributing to a successful team. The role offers opportunities to learn and develop within a dynamic cybersecurity company.

Requirements

• 1–2 years of experience working with Salesforce as an admin or power user
• Basic understanding of Salesforce objects, fields, page layouts, and permissions
• Familiarity with Salesforce Sales Cloud or Service Cloud
• Strong attention to detail and a willingness to learn and grow
• Salesforce Administrator Certification (or in progress within 6 months of hire)
• Problem-solving mindset and strong organizational skills
• Effective verbal and written communication
• Eagerness to develop technical skills and contribute to a collaborative team
• Ability to prioritize tasks and work in a fast-paced environment
• Self-starter with a proactive approach to learning and improvement
• Work cooperatively with others within the organization and other cross-functional stakeholders
• Has predictable, reliable attendance

Responsibilities

• Assist with managing user accounts, roles, and permission sets
• Support the maintenance of page layouts, fields, record types, and other declarative features
• Provide first-level support to Salesforce users: troubleshoot issues, answer questions, and escalate complex problems to senior admins
• Help maintain data quality by running reports, identifying duplicates, and performing basic imports/exports using the Data Import Wizard
• Create and update simple reports and dashboards based on team needs
• Assist in testing and deploying new features, configurations, and system updates
• Assist with the creation and maintenance of basic user documentation
• Collaborate with senior administrators on small projects and system enhancements
• Monitor system usage and help ensure compliance with data governance and best practices

Preferred Qualifications

• Experience with report and dashboard creation
• Exposure to Salesforce CPQ, or a strong desire to learn
• Familiarity with data import/export tools (e.g., Data Import Wizard, Data Loader)
• Knowledge of Flows or automation tools is a plus
• Experience with support ticketing systems or project tools like Jira

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model