Senior Salesforce Consultant

Summary

Join Ciberspring as a Sr. Salesforce Consultant and lead client engagements, translating business needs into Salesforce solutions. You will be responsible for requirements gathering, Salesforce configuration and customization, solution design, client relationship management, and quality assurance. This role demands hands-on Salesforce expertise, strong business analysis skills, and excellent client communication. The ideal candidate possesses a Bachelor's degree (preferred), Salesforce certifications (required), and 5+ years of relevant experience. Ciberspring values a supportive and diverse team environment.

Requirements

• Salesforce Certification(s) (Salesforce Administrator, Advanced Administrator, App Builder, etc.) required
• 5+ years of experience in Salesforce consulting, with a focus on configuration, business analysis, and solution design
• Proven experience gathering and translating business requirements into Salesforce solutions
• Expertise in Salesforce declarative development and configuration tools, including Flows, Process Builder, and validation rules
• Strong understanding of Salesforce data architecture, security models, and integration capabilities
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders, over communicator
• Self-motivated and proactive, with strong problem-solving abilities and attention to detail
• Ability to work independently without supervision with extreme ownership of the tasks

Responsibilities

• Collaborate with clients to understand business objectives and gather comprehensive requirements
• Lead workshops, interviews, and discovery sessions to analyze client processes and pain points
• Translate business requirements into technical requirements and functional specifications
• Work alongside a Solution Architect for larger enterprise level engagements
• Configure Salesforce solutions, including custom objects, fields, workflows, process automation, validation rules, and page layouts
• Configure Flows, and Salesforce declarative tools to support complex business processes
• Own configuration log and follow DevOps process for deployments
• Provide architectural support to design scalable and robust Salesforce solutions that align with client objectives
• Develop custom solutions using Salesforce best practices and ensure alignment with security and compliance standards
• Conduct impact assessments to evaluate the effect of new requirements on existing systems
• Serve as a trusted advisor to clients, managing expectations and providing proactive communication
• Guide clients through the Salesforce implementation process, ensuring a smooth transition and user adoption
• Provide training, support, and best practices to maximize client ROI on Salesforce solutions
• Create and maintain thorough documentation, including design specifications, test plans, and user guides
• Conduct thorough testing of configurations and customizations to ensure they meet requirements and function as expected
• Support user acceptance testing (UAT) and address any issues or concerns raised

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred
• Additional certifications such as Sales Cloud, or Service Cloud Consultant are a plus