Senior Salesforce Solutions Analyst

Summary

Join DPD, a leading UK delivery company, as a Senior Salesforce Solutions Analyst and contribute to their mission of becoming the most sustainable delivery company. This role, based in Oldbury with remote working options, involves designing and building advanced Salesforce solutions, utilizing declarative functionality, and collaborating with internal and external development teams. You will be responsible for building and maintaining reporting and dashboard suites, working closely with stakeholders to understand requirements, and acting as an escalation point for the team. This position requires ADM 201 and Platform App Builder certifications, and experience with Mulesoft and Marketing Cloud Account Engagement (Pardot) is beneficial. DPD offers a comprehensive benefits package including holiday trading, enhanced maternity and paternity leave, free life assurance, onsite parking, health kiosks, Vitality at Work, discounted shopping, milestone days off, and eye care support.

Requirements

• ADM 201 certified
• Platform App Builder

Responsibilities

• Designing and building advanced Salesforce solutions
• Utilise declarative functionality (flows, approvals, assignment rules, formula fields, custom fields, record types and page layouts, plug-ins from the AppExchange) to implement system enhancements to meet the evolving needs of the company
• Work with 3rd party and internal development teams to implement custom/bespoke functionality
• Continue professional development of Salesforce certifications and skills
• Undertake knowledge transfer of new functionality to senior managers for cascading to all relevant users
• Building and maintenance of reporting and dashboard suites
• Working closely with key stakeholders throughout the business to understand requirements, design and build solutions; working with third-party developers when required
• Act as an escalation point for the wider team for second line support questions
• Undertake transfer of knowledge to a select group of users who require admin permissions across the business
• Complete regular internal system audits and prepare for upgrades
• Delivering the full life cycle of projects from requirement gathering design, test and delivery
• Based on a solid understanding of the needs of all the company’s user groups, bring suggestions for system improvements and developments to Salesforce business lead, National Managers and Executive Board
• Undertake full implementation of system developments involving declarative functionality: assignment rules, workflows & approvals, custom fields, page layouts and plugins from AppExchange
• Undertake custom development of functionality on the Force.com platform
• Work closely with end users to understand areas for development and to support their use of the Salesforce platform
• This role will involve some national travel

Preferred Qualifications

Experience in Mulesoft and Marketing Cloud Account Engagement (Pardot) would be beneficial but not essential

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses