Senior ServiceNow Platform Administrator

Summary

Join Business Computers Management Consulting Group, LLC (BCMC) as a ServiceNow System Administrator! This remote position requires 8+ years of experience and a BS in Engineering, Management Information Systems, or a related technical degree (or 10+ years of experience). You will administer ServiceNow systems, troubleshoot technical issues, manage user access, and perform system upgrades. Experience with UNIX environments, Agile deployments, and mid-server configuration is essential. BCMC offers a competitive salary and excellent benefits, including comprehensive health insurance, life and disability coverage, a 401k with company match, and generous paid time off.

Requirements

• Possess 8+ years of experience
• Hold a BS in Engineering, Management Information Systems, or a Related Technical Degree or 10+ years of experience
• Be a U.S. Citizen
• Possess knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Have experience as a System Administrator in a UNIX environment
• Demonstrate experience with upgrading systems, software migrations, and resolving help desk tickets
• Have experience configuring mid-servers
• Demonstrate strong experience deploying in an Agile Environment

Responsibilities

• Provide administration services such as system maintenance, technical troubleshooting, managing roles, and access to the system
• Upgrade all instances when ServiceNow releases updated versions, requiring preparation, testing, and bug fixes across production and non-production environments
• Perform all necessary patches and communicate with ServiceNow for technical support
• Perform routine maintenance to include performance monitoring and error identification/remediation
• Manage Instance Security, User/Group Access/Access Control Lists
• Resolve help desk/support tickets
• Adhere to internal standards, policies, and procedures
• Perform other duties as assigned

Preferred Qualifications

Possess ServiceNow Certification

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave