Senior Social Media Manager

Summary

Join us in our mission to build engaging player communities and offer outstanding experiences! As a Senior Social Media Manager, you'll be at the heart of our brand's digital presence—bringing creativity to content calendars, writing engaging copy, and building connections with our community.

Requirements

• Minimum of 3 years’ experience in social media in gaming on a professional basis, ideally in a Senior role
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices
• Expertise with paid social media
• Experience managing or moderating a thriving gaming community
• Excellent written and verbal communication skills in English (native speaker) and passion for video games and social media
• Higher education in marketing, business administration, communication, adult education, or related fields

Responsibilities

• Engage directly with players by responding to comments on different social media platforms
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave
• Manage client interactions when the CM Lead is on holiday or sick leave
• Foster and maintain a positive work environment – build engagement, resolve conflicts
• Create reports to analyze content performance and make recommendations based on findings
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule
• Lead the team when it comes to Paid Social Media
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects
• Assist with training and coaching of new and existing Community and Social Media Managers
• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice
• Support campaign planning, audience and trend research and brand building

Benefits

• As a remote role, we offer flexibility and a nice work-life balance
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world