NLX is hiring a
Senior Solution Engineer

Summary

NLX is seeking a Senior Solution Engineer to work remotely within the EST-PDT time zone. The role involves technical integrations, understanding and building conversations within the NLX platform, developing integrations, providing business value to clients, and ensuring client satisfaction. Qualifications include outstanding interpersonal skills, customer focus, adaptability, project management skills, technical expertise, a bachelor's degree in Engineering/Computer Science or equivalent experience, 4+ years working with customers in a technical role, at least 5-8 years as a software engineer, experience with AWS services, programming languages, and understanding of Conversational AI. Benefits include competitive pay, 401k plan, stock options, insurance – health, dental, vision, flexible working hours, work from home, paid time off and holidays, additional benefits for team building and remote team collaboration.

Requirements

• Outstanding interpersonal skills. The ability to create and maintain a strong relationship based on honesty, openness, and success. Strong communication skills, fluent in (written and spoken) English
• Customer-focused and Enthusiastic in attitude. Help the Customer be successful by maintaining a never-give-up attitude
• Works well independently and in collaboration, asks for help when needed, and is brave in making decisions—strong attention to detail
• Be Adaptive. Drive a project and pivot based on the clients' needs, remove obstacles, and find creative ways to be successful
• Project Manager. Keep the client on track, understand decisions, and continue to drive them and us toward their success
• Technical Expert. You need to be able to dive into the technology, understanding and can program, have a strong understanding experience with enterprise IT systems and integrations

Responsibilities

• Work with Customers during the solution and post-contract signing to help with technical integrations such as APIs, the configuration of AWS and other conversational services, and the configuration of the NLX platform
• Be the technical expert of the NLX system and have a strong understanding of how NLX works with NLU and NLP engines
• Be the technical expert on how NLX utilizes AWS services like Lex, Polly, and Amazon Connect. Be able to learn and become incredibly knowledgeable with other services like Alexa, Google Assistant, DialogFlow, and others as needed
• Build conversations within the NLX platform. You'll be asked to build, train, and help customers with our technology
• Develop integrations, review customers API documentation, and help with technical integrations when needed
• Provide business and technical value to the client through education, engagement, adoption of additional use cases while keeping them updated on new features of our platform
• Be able to drive engineering requirements, even be able to architect, code, design, test, and update the NLX code base with changes needed to deliver on our product and customer expectations
• Ensure the overall satisfaction of the client

Benefits

• Competitive Pay
• 401k plan
• Stock Options
• Insurance – Health, Dental, Vision
• Flexible working hours
• Work from home
• Paid time off and holidays
• Additional benefits for team building and remote team collaboration