Remote Senior Solutions Engineer

Summary

Join Signifyd's Solutions Design team as a Senior Solutions Engineer, Strategic Accounts to play a critical role in helping our Sales team win new business and design solutions that the implementation department can quickly bring to production.

Requirements

• 5+ years of experience in customer-facing sales/pre-sales environments, preferably in antifraud or payments-related domains
• Experience with Python, JavaScript, SQL and/or other web, programming, and scripting tools
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Strong independent work ethic and an ability to troubleshoot complex technical issues and build innovative solutions under tight deadlines
• Creative, resourceful, detail-oriented, and highly organized
• Excellent presentation and communication skills virtually and in-person
• Enjoy/willingness to travel (up to 20%)
• Passion for customer service
• Passion for new technology

Responsibilities

• Collaborate with strategic account teams to design and optimize machine learning solutions for high-value retailer and financial services clients to solve account integrity, payments, fraud, abuse and logistics problems
• Serve as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities and lead technical discussions on solution integration, APIs, and eCommerce workflows
• Lead proof-of-value exercises and reliably win deals and reinforce Signifyd’s position as the market leader
• Conduct in-depth technical demonstrations and presentations, addressing client-specific challenges
• Develop custom scripts and tools to support unique client requirements
• Work closely with engineering and product teams to escalate and resolve technical issues
• Analyze and interpret large datasets to identify fraud patterns and trends, leveraging tools like Python, SQL, and Pandas
• Accompany the post-sales implementation process to ensure continuous improvement of pre-sales technical processes and solutions
• Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires
• Design engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers
• Conduct research and solve problems surrounding new solutions and unique integration scenarios
• Document customer expectations and order flows to clearly outline the known current state and the desired future state

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag