Senior Solutions Architect

Summary

Join ExtraHop's Solutions Architecture team and play a critical role in customer success. As a Solutions Architect, you will conduct deep technical and business discovery sessions with Fortune 500 clients, analyze network topologies, develop solutions, and conduct root cause analysis. You will also create custom tools using Python and JavaScript, design ExtraHop product deployments, and conduct hands-on learning sessions. This role requires a Bachelor's degree or equivalent experience, minimum 3 years of IT experience, and strong networking and communication skills. ExtraHop offers a unique work environment focused on outcomes and customer success, not billable hours. The company is a leader in network detection and response technology and offers various benefits.

Requirements

• Bachelor’s degree or equivalent experience in computer science, engineering, or information technology
• Minimum of 3 years of experience in Information Technology, particularly networking and systems administration
• Experience in customer-facing positions; excellent interpersonal skills
• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
• Familiarity with principles of internetworked applications and related technologies (HTTP, databases, caching, distributed systems, etc)
• Experience with scripting languages such as Python and JavaScript
• Excellent written communication skills
• Independence, motivation, and desire for practice ownership
• Network (switching, routing, preferable the candidate has a ccna/jncia or aruba/meraki equivalent)
• Scripting (some python skills, some exposure to JavaScript)

Responsibilities

• Conduct deep technical and business discovery sessions with Fortune 500 customers and develop creative solutions to challenges uncovered
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts
• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform
• Develop customized data analysis to monitor changing technical and business conditions in real-time
• Create rich data visualizations to aid tactical investigations and realize strategic objectives
• Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions
• Conduct hands-on learning sessions with key customer personnel

Preferred Qualifications

• DevOp (Exposure to cloud such as AWS or Azure, or any form of cloud templating such as Terraforms, would be highly regarded)
• Security (Proven background working with either firewalls, load balancers, proxy services, sase providers)
• OffSec (exposure to pentesting tools and methodologies would be highly regarded)
• Technical Writing (is open to writing documentation that can propose a point, then describe it in technical terms to a managerial audience)
• Time Management (person will be required to manage one's time, coordinate sessions and upcoming meetings)
• Group Presentation (the ability to present office hours / 90 minute training, to groups of 15-20 people would be highly regarded)

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model