Senior Solutions Architect

Summary

Join Monte Carlo as a customer-facing Solutions Architect and be a key player in the success of our largest enterprise clients. You will work closely with the Success team, defining project scopes, delivering implementations on complex data lake environments, and establishing best practices. This role requires strong technical skills, experience with enterprise customers, and the ability to manage multiple engagements. Based on the West Coast, this position offers the opportunity to shape our product's impact and contribute to a high-performing team. The ideal candidate will have 3-5 years of experience in a similar role within the data technology space and a passion for solving customer problems.

Requirements

• 3-5 years of experience in a technical, customer-facing role, preferably within the data technology space
• Finding creative solutions to unlock the value of our product
• Learn our customers’ data infrastructure so you can be prescriptive on how they should implement Monte Carlo
• Firm understanding of some of the following: cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, SQL, and working with APIs; Networking experience a plus
• Experienced in use case discovery, scoping, and delivering complex solutions to multiple audiences
• Worked with Enterprise customers before and managed multiple stakeholders and priorities
• Been part of a high-performing team
• Experience identifying and improving internal and customer-facing processes
• Previously worked in a startup environment
• Ability to travel to customer sites up to 25% of the time

Responsibilities

• Be a strategic technical counterpart to the Success team at Monte Carlo
• Define project scope based on the customer's needs and requirements, guide clear outcomes, and communicate technical and value propositions
• Deliver implementations of Monte Carlo, including on complicated data lake environments
• Define "best practice" approaches for achieving a desired technical capability through Monte Carlo
• Deliver training and enablement on advanced technical concepts to technical customers
• Create collateral, documentation, and other technical materials as needed
• Advocate on behalf of customers cross-functionally with Product, Engineering, Support, and Sales
• Analyze customer trends and identify opportunities to drive product consumption growth

Preferred Qualifications

A high degree of ownership and appetite for ambiguity is critical, as well as a relentless desire to solve customer problems and chase down answers