Hootsuite is hiring a
Senior Solutions Consultant

Summary

Join our team as a Senior Solutions Consultant and be responsible for advanced technical implementation services, product subject-matter-expertise, and use-case solutions. You will work alongside the Professional Services Team to deliver services throughout the customer lifecycle and extended use case execution.

Requirements

• A technical background with some practical experience in SaaS customer success, account management, or a strategic consulting organization
• Master’s Degree in Applied Statistics, Data Analytics, Economics or Psychology or some other technical-related field
• Advanced-level competency in compiling and analyzing data to provide customer insights is required
• Proficiency with Python/R/Tableau/Advanced Excel Functions (PowerQuery) is preferred
• You have prior knowledge of (or willingness to learn) marketing and advertising technology
• You have clear verbal and written communication skills
• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
• Enjoys working closely with customers to ensure complete satisfaction
• A self-starter who takes the initiative to get things done
• Knowledge of industry tools a plus: Khoros, HootSuite, Mavenlink/Kantata, Google applications

Responsibilities

• Manage implementation and other client workflows while also configuring complex platform environments according to requirements
• Train new and existing client groups on the platform, covering navigation, best practices, use cases and advanced features/functionalities
• Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work
• Work with internal teams to manage relationships with clients and provide excellent customer service
• Efficiently deliver enablement training and workshops
• Empower customer teams to use our product as independently and as efficiently as possible
• Troubleshoot technical issues reported by customers and provide solutions to solve
• Design value propositions for new products and use cases
• Define & Implement listening and analytics strategies within large enterprise accounts
• Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training
• Perform other duties as assigned

Benefits

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model