Senior Solutions Consultant

Summary

Join ID5 as a Senior Solutions Consultant and play a critical role in supporting Sales and Account Management teams. Assist with new client onboarding, integration processes, and provide technical support to existing clients using ID5 services. Work with clients ranging from small publishers to large global tech platforms, tailoring solutions to meet unique needs. This role is integral to driving global adoption and maintaining current integrations. The position reports to the Director of Solutions Consulting and involves daily engagement with clients and partners. You will be at the forefront of technological innovation in digital advertising, working within a dynamic team.

Requirements

• Proven background in technical support and consulting, ideally within a SaaS or technology business, with strong technical expertise and project management experience
• Proficiency in JavaScript, Python, RESTful APIs, SQL and other commonly used web technologies
• Proficiency running analytics and building BI dashboards
• Exceptional troubleshooting, analytical, and problem-solving skills with the ability to work cross-functionally and influence outcomes
• Highly organised and process-oriented with a successful track record in project management
• Superior communication and presentation skills, capable of translating technical concepts into clear, non-technical terms
• Entrepreneurial spirit, thriving in a startup environment with responsibility, autonomy, enthusiasm, humility, and drive

Responsibilities

• Engage with clients and partners daily through emails and video/phone calls to address their technical and business needs
• Act as the primary point of escalation for internal and external stakeholders on complex technical issues
• Provide advanced technical support to commercial and solution architecting teams on complex queries related to the ID5 platform and services
• Debug and troubleshoot website implementations for ID5 services and products using Browser Development Tools
• Create and maintain BI dashboarding for products and clients
• Troubleshoot and analyze product deliverables using tools like Grafana, OpenSearch, Superset and LightDash
• Implement cutting-edge solutions for identity-based marketing campaigns and precise campaign measurement in programmatic advertising
• Establish yourself as a domain expert in digital identity technologies, sharing knowledge both internally and externally
• Collaborate with Product and Engineering teams on complex integrations, product challenges, and the development/testing of new features and enhancements on the ID5 platform
• Contribute to the growth of our Services practice by developing best practices, customer-facing assets, and internal resources

Preferred Qualifications

Prior experience in adtech is advantageous but not essential

Benefits

• Remote-first working policy
• A competitive compensation package, including stock options in ID5
• WeWork membership and option to work from different WeWork locations
• Regular offsites to enjoy face-to-face time and to bond further with your colleagues
• A dynamic environment that offers room for growth and development to all employees
• A friendly, international, and multicultural team