EasyPost is hiring a
Senior Solutions Engineer

Summary

The job is for a Senior Solutions Engineering Technical Designer at EasyPost, a rapidly growing company specializing in simplifying shipping. The role requires creating detailed technical specifications, maintaining product knowledge, and collaborating with various teams. A bachelor's degree or equivalent work experience is required, along with excellent writing skills and understanding of databases, RESTful APIs, and XML/JSON.

Requirements

• Bachelor’s Degree
• 8+ years of related experience, master’s degree and 6+ years of related experience, or equivalent related work experience
• Excellent writing and communication skills
• Experience in owning and building an end to end documentation process
• Understanding of Databases, RESTful APIs, and interpreting XML and JSON requests/responses
• Ability to handle communication with multiple internal teams
• Ability to tailor technical communication with all levels of customer understanding
• Ability to comprehend complex programming code
• Willingness to adapt to an evolving work environment
• Customer facing experience with a customer first attitude

Responsibilities

• Develop Technical Specifications: Create comprehensive documentation outlining proposed solutions for customer needs and business rules
• Maintain Product Knowledge: Stay up to date on EasyPost's product features, capabilities, and limitations
• Create Clear and Visual Documentation: Compose well-organized technical specifications, incorporating diagrams, charts, and visuals
• Provide Technical Expertise: Collaborate during solution design phases, offering technical insights that contribute to the development of optimal solutions tailored to customer requirements
• Support Account Growth: Work closely with the Customer Success Management (CSM) team to identify opportunities for growth within customer accounts
• Build and Maintain Customer Relationships: Establish strong, long-term relationships with customers, ensuring clear communication and managing expectations

Preferred Qualifications

• Past experience in pre-sales and or being the designer for an implementation is a huge plus
• Experience in the shipping industry and being familiar with carriers as well as different shipping requirements around international, hazmat, hundred weight, etc

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• 401(k) match
• Monthly work from home stipend of $50 net
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day