Signify is hiring a
Senior Solutions Engineer
Signify
Summary
The job is for a Senior Solutions Engineer, Strategic Accounts at Signifyd. The role involves technical support, data analysis, engineering, software development, project management, and customer service in the antifraud or payments-related domains. The ideal candidate should have 5+ years of experience, excellent communication skills, strong work ethic, creativity, resourcefulness, detail-orientation, organization, presentation skills, passion for customer service, and a willingness to travel up to 20%. Benefits include unlimited PTO, 401K match, stock options, performance bonuses or commissions, paid parental leave, on-demand therapy, learning budget, health, dental, vision insurance, FSA, disability insurance, life insurance, company social events, and Signifyd swag.
Requirements
- 5+ years of experience in customer-facing sales/pre-sales environments, preferably in antifraud or payments-related domains
- Experience with Python, JavaScript, SQL and/or other web, programming, and scripting tools
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
- Strong independent work ethic and an ability to troubleshoot complex technical issues and build innovative solutions under tight deadlines
- Creative, resourceful, detail-oriented, and highly organized
- Excellent presentation and communication skills virtually and in-person
- Enjoy/willingness to travel (up to 20%)
- Passion for customer service
- Passion for new technology
Responsibilities
- Collaborate with strategic account teams to design and optimize machine learning solutions for high-value retailer and financial services clients
- Serve as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities and lead technical discussions on solution integration, APIs, and eCommerce workflows
- Lead proof-of-value exercises and reliably win deals and reinforce Signifydโs position as the market leader
- Conduct in-depth technical demonstrations and presentations, addressing client-specific challenges
- Develop custom scripts and tools to support unique client requirements
- Work closely with engineering and product teams to escalate and resolve technical issues
- Analyze and interpret large datasets to identify fraud patterns and trends, leveraging tools like Python, SQL, and Pandas
- Accompany the post-sales implementation process to ensure continuous improvement of pre-sales technical processes and solutions
- Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires
- Design engaging content and training to demonstrate Signifydโs value through our products and capabilities to prospects and customers
- Conduct research and solve problems surrounding new solutions and unique integration scenarios
- Document customer expectations and order flows to clearly outline the known current state and the desired future state
Benefits
- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag
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