KION Group is hiring a
Senior Solutions Engineer in Worldwide

Summary

Kion is a cloud enablement software platform provider seeking a Senior Solutions Engineer to lead technical delivery and customer success of evaluations and onboardings. The role involves customizing and delivering platform demonstrations, identifying customers' requirements, installing and configuring the Kion platform, and owning the customer journey. Qualifications include a tendency to obsess over customer service, experience developing product training, intermediate/advanced knowledge of one or more cloud service providers, and a Bachelor’s Degree or equivalent experience.

Requirements

• A tendency to obsess over customer service and support satisfaction
• Experience developing and delivering product training to customers
• Ability to work with cross-functional teams to ensure quality throughout the software development and delivery lifecycle
• Intermediate/advanced knowledge of one or more cloud service providers
• Experience supporting projects with central authentication mechanisms such as SAML, Active Directory, or LDAP, with a focus on role-based access control
• Demonstrated experience leading or developing high-quality, enterprise-scale solutions, preferably on a leading cloud provider such as AWS, Azure, or Google Cloud
• Experience supporting network architectures in enterprise environments
• Experience working in both virtualized and cloud environments across technologies such as AWS, Azure, and Google Cloud
• Bachelor’s Degree, or equivalent experience, in Computer Science, Information Technology, Information Systems, or other technical areas of study
• 5+ years of enterprise IT application and integration experience
• Strong verbal, written, and presentation communication skills
• Excellent problem-solving and troubleshooting skills

Responsibilities

• Leading the technical delivery and customer success of evaluations and platform onboardings
• Customizing and delivering Kion platform demonstrations
• Identifying customers’ requirements and critical success factors
• Installing and configuring the Kion platform for both customer evaluations and production AWS, Azure, and Google Cloud environments
• Establishing and executing a baseline cloud governance strategy focused on account management, security and compliance automation, and cost management and enforcement
• Designing a repeatable process for onboarding end-users into the platform within a customer's environment
• Ensuring that success criteria are being evaluated and satisfied throughout the evaluation period
• Representing customer feedback and requests in the product engineering and design process, helping to shape the product roadmap and feature set

Preferred Qualifications

• Understanding of security and compliance regimes, such as HIPAA, FedRAMP, PCI, and CIS, including the accreditation and certification process for commercial and federal customers
• AWS, Azure, or GCP technical certification
• Previous experience in a pre-or post-sales delivery or consulting role at a product company
• Basic understanding of Infrastructure as Code technologies such as Terraform, Azure ARM Templates, or CloudFormation
• Comfort within the Linux command line running basic troubleshooting commands
• Experience integrating REST APIs
• Experience using scripting languages such as Python and PowerShell

Benefits

• 100% remote work schedule (US only)
• Excellent compensation and outstanding benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles
• 3% of direct compensation contribution to your 401(k) (no match required)
• Unlimited PTO to allow staff to spend time with friends and family
• Regular virtual engagements to better connect with co-workers and talk about life outside of work
• A small-team collaborative environment that fosters communication and innovation