Remote Senior Solutions Engineer

Summary

Join Kion's team as a Senior Solutions Engineer and play a critical role in ensuring customers successfully test, evaluate, and implement the Kion platform to execute their organizational cloud governance strategy. As a key member of our team, you will lead technical delivery and customer success, own the customer journey, and focus on deployments and configurations.

Requirements

• A tendency to obsess over customer service and support satisfaction
• Experience developing and delivering product training to customers
• Ability to work with cross-functional teams to ensure quality throughout the software development and delivery lifecycle
• Intermediate/advanced knowledge of one or more cloud service providers
• Experience supporting projects with central authentication mechanisms such as SAML, Active Directory, or LDAP, with a focus on role-based access control
• Demonstrated experience leading or developing high-quality, enterprise-scale solutions, preferably on a leading cloud provider such as AWS, Azure, or Google Cloud
• Experience supporting network architectures in enterprise environments
• Experience working in both virtualized and cloud environments across technologies such as AWS, Azure, and Google Cloud
• Bachelor’s Degree, or equivalent experience, in Computer Science, Information Technology, Information Systems, or other technical areas of study
• 5+ years of enterprise IT application and integration experience
• Strong verbal, written, and presentation communication skills
• Excellent problem-solving and troubleshooting skills

Responsibilities

• Delivering platform demonstrations and technical deep dives
• Leading and managing guided evaluations with customers
• Installing and configuring production environments, leading technical and non-technical training, and integrating Kion within the customer's enterprise architecture
• Owning the customer journey, including providing self-service tools to customers and handling support escalations
• Representing customer feedback and requests in the product engineering and design process, helping to shape the product roadmap and feature set
• Being a collaborative member of a highly driven and focused team

Benefits

• Kion is a remote-first company. We offer a 100% remote work schedule (US only) as well as an in-office or hybrid schedule if you are local to the DC-Maryland-Virginia area
• Excellent compensation and outstanding benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay 100% of the employee premium for medical, dental, and vision!
• 3% of direct compensation contribution to your 401(k) (no match required)
• Unlimited PTO to allow staff to spend time with friends and family