Senior Solutions Engineer

Summary

Join Level Access, a company transforming the digital accessibility industry, as a Senior Solutions Engineer. You will play a key role in driving the technical aspects of sales, acting as a technical expert on our products and their integration with client systems. This position requires strong communication, customer focus, and adaptability skills. You will work directly with customers, serve as a product evangelist, and contribute to our technical roadmap. The role demands 5+ years of experience in a technical solutions/sales role and a strong understanding of CI/CD and Agile methodologies. Level Access offers a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 5+ years' experience in a technical solutions/sales role or equivalent
• Proven ability to communicate effectively with large and diverse audiences
• Strong understanding of CI/CD practices and Agile methodologies
• Excellent communication and presentation skills
• Natural curiosity and inquisitiveness; skilled at asking the right questions during client discovery phases
• Experience managing multiple complex projects and collaborating with various team members concurrently
• Willingness to travel up to 30% as needed

Responsibilities

• Communicates Effectively: Effectively present to larger and diverse audiences. Encourage open dialogue and diverse opinions. Provide clear and actionable feedback. Bridge communication between different teams
• Customer Focus: Proactively identify underlying customer needs and opportunities. Exceed customer expectations with innovative solutions. Cultivate strong, trust-based relationships
• Situational Adaptability: Easily shift strategies in sophisticated situations. Coach others on adapting to different scenarios. Demonstrate flexibility in leadership style
• Drives Results: Regularly exceed performance targets. Motivate and assist others in achieving their goals. Persist despite challenges
• Collaborates: Facilitate collaboration across teams and departments. Encourage knowledge sharing and collective problem-solving. Build a strong network within the organization
• Action Oriented: Proactively seek opportunities for improvement. Tackle complex problems with confidence and minimal guidance. Encourage others to take decisive action
• Connect directly with customers to guide discovery conversations and deeply understand their needs, goals, and pain points
• Serve as a product evangelist and subject matter expert to our technical community
• Solicit and log client feedback, collaborating with product management to steer our technical roadmap appropriately

Preferred Qualifications

• Deep knowledge of digital accessibility and disability inclusion
• Understanding of regulations related to digital accessibility (e.g., Section 508, ADA)
• Familiarity with WCAG 2.1 AA requirements
• Expertise in front-end web technologies (HTML, CSS, JavaScript frameworks)
• Experience with automated testing technologies (Cypress, Webdriver IO, Cucumber)
• Experience with native mobile application development (iOS or Android)

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO