Senior Solutions Engineer

Summary

Join Level Access, a company transforming the digital accessibility industry, as a Senior Solutions Engineer. You will be a key player in driving the technical aspects of sales, acting as a technical expert on their products and their integration with client systems. This role requires strong communication, customer focus, adaptability, and results-oriented skills. You will work collaboratively across teams, connect directly with customers, and provide valuable feedback to product management. The position offers a full-time salary, competitive benefits, bonus opportunities, and unlimited vacation time. Level Access is committed to diversity and providing reasonable accommodations.

Requirements

• 5+ years' experience in a technical solutions/sales role or equivalent
• Proven ability to communicate effectively with large and diverse audiences
• Strong understanding of CI/CD practices and Agile methodologies
• Excellent communication and presentation skills
• Natural curiosity and inquisitiveness; skilled at asking the right questions during client discovery phases
• Experience managing multiple complex projects and collaborating with various team members concurrently
• Willingness to travel up to 30% as needed

Responsibilities

• Communicate effectively to diverse audiences, encourage open dialogue, provide clear feedback, and bridge communication between teams
• Proactively identify customer needs and opportunities, exceed expectations with innovative solutions, and cultivate strong relationships
• Adapt strategies in complex situations, coach others on adaptation, and demonstrate flexible leadership
• Regularly exceed performance targets, motivate others, and persist despite challenges
• Facilitate collaboration across teams, encourage knowledge sharing, and build a strong internal network
• Proactively seek improvement opportunities, tackle complex problems, and encourage decisive action in others
• Connect directly with customers to understand their needs, goals, and pain points
• Serve as a product evangelist and subject matter expert to the technical community
• Solicit and log client feedback, collaborating with product management to influence the technical roadmap

Preferred Qualifications

• Deep knowledge of digital accessibility and disability inclusion
• Understanding of regulations related to digital accessibility (e.g., Section 508, ADA)
• Familiarity with WCAG 2.1 AA requirements
• Expertise in front-end web technologies (HTML, CSS, JavaScript frameworks)
• Experience with automated testing technologies (Cypress, Webdriver IO, Cucumber)
• Experience with native mobile application development (iOS or Android)

Benefits

• Full-time salaried position with a competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO