Senior Solutions Engineer

Summary

Join Liftoff, a leading growth acceleration platform for the mobile industry, and contribute to the success of over 6,600 mobile businesses globally. As a key member of our team, you will cultivate strong client relationships, provide technical support and guidance, and leverage your expertise in mobile app development and advertising. You will be responsible for debugging complex issues, analyzing advertiser KPIs, and staying current with industry trends. Collaboration with internal and external teams is crucial, as is mentoring team members and developing documentation. This role offers full-time remote work options in select US states and a competitive compensation package including equity and comprehensive health benefits. Liftoff is a fast-paced, innovative company where you can make a significant impact.

Requirements

• 4+ years of experience in software development tools and customer support
• Robust troubleshooting skills with experience diagnosing and fixing issues in mobile apps, SDKs, APIs, and backend systems
• Deep comprehension of mobile app ecosystem dynamics, including OS version launches, platform updates, and hardware changes
• Familiarity with RTB, Charles Proxy, HTML/JavaScript ad tags, and ad servers
• Proven ability to build mobile apps from scratch using at least one language like Objective-C, Swift, Java, and Kotlin
• Ability to assess advertiser KPIs and craft action plans to drive performance improvements
• Skilled in scripting and task automation to streamline processes
• Effective problem-solving skills, with the ability to troubleshoot technical issues using tools such as Charles Proxy, Postman, or similar debugging utilities
• Experience with Agile methodologies and project management tools such as Jira or Confluence
• Exceptional written and verbal communication, with the ability to present complex concepts clearly
• Demonstrated experience leading technical initiatives and mentoring team members
• Knowledge of mobile advertising and gaming industries, with experience analyzing data to deliver impactful solutions
• Fluency in English is required
• Bachelor’s degree in Computer Science, Engineering, or a related field

Responsibilities

• Cultivate solid relationships with key clients and technical decision-makers
• Actively support clients via ticketing systems, chat, and video calls, ensuring top-tier engagement and technical guidance
• Manage client expectations by delivering clear communication, robust reporting, and actionable insights
• Debug complex issues by inspecting stack traces, server logs, database entries, and memory footprints
• Analyze and improve advertiser KPIs, proposing strategies to boost performance
• Troubleshoot and debug technical issues related to SDK performance, ad delivery, and reporting to minimize downtime for publishers
• Stay up-to-date with industry trends and emerging technologies in mobile app advertising, SDK development, and programmatic advertising
• Evangelize our tech stack, educating clients and internal teams through technical tutorials, sample code, and documentation
• Educate and guide publishers on integration best practices, technical workflows, and SDK capabilities
• Mentor team members, fostering growth and ensuring technical excellence across the team
• Develop and maintain documentation, tools, and resources to streamline the integration process for publishers
• Act as the bridge between regional business, product, and engineering teams to ensure client needs are met and market trends are addressed
• Collaborate with global teams, contributing to the development of internal tools and applications that enhance efficiency
• Take advantage of opportunities to interact and work with fellow team members in-person by attending occasional company events

Preferred Qualifications

• Prior experience in online or mobile advertising media or networks is a significant advantage
• Solid understanding of programmatic advertising concepts, including RTB (Real-Time Bidding), ad serving, and impression tracking is a plus
• Additional language skills (e.g., German, Russian, French, Mandarin, Japanese, or Korean) is a plus
• Flexibility in attending occasional cross-regional calls which may be early morning or late evening in the US working day

Benefits

• Full compensation package that includes equity and health/vision/dental benefits associated with your country of residence
• Base compensation will vary based on candidate location and experience
• SF Bay Area, NYC, Los Angeles/Orange County:  $125,000 - $140,000 base + 10% bonus
• Seattle/Olympia, San Diego, Santa Barbara: $115,000 -$130,000 + 10% bonus
• This role eligible for full-time remote work in one of our entities: CA, NV, OR, and WA