Senior Solutions Engineer

Summary

Join Sprout Social's Customer Experience team as a Senior Solutions Engineer! Partner with Account Executives to support large clients, owning technical aspects of deals and documentation. Leverage your expertise in Sprout products and social media to provide insightful presentations and solutions. This role requires 5+ years of tech/SaaS experience, including 3+ years as a Solutions Engineer. You'll demonstrate software platforms, possess strong consultative skills, and contribute to a collaborative team environment. Sprout offers a comprehensive benefits package, including insurance, flexible PTO, parental leave, wellness initiatives, and professional development opportunities.

Requirements

• 5+ years of tech/SaaS experience, with 3+ years in a Solutions Engineer role (or similar) partnering with Account Executives and selling into Enterprise customers
• Experience demonstrating a software platform (Making presentations)

Responsibilities

• Partner with Account Executives to provide full deal support (prospecting, technical discovery, demoing and more) to some of our largest customers
• Own the technical elements of the RFP and security documentation processes
• Serve as a technical expert in all Sprout products and features for our customers as well as the broader Solutions Engineering team and company
• Break down complex topics into easily-digestible takeaways for your audience

Preferred Qualifications

• Understanding of social networks (in particular: Twitter/X, Facebook, Instagram and LinkedIn) and social media strategy for large organizations
• Understanding Influencer marketing and how organizations and brands leverage social
• Experience with Salesforce esp. Service Cloud is a plus
• Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
• Understanding of all components of a software sales process

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members