Venatus is hiring a
Senior Solutions Engineer in Philippines

Summary

The job is for a Senior Technical Solutions Engineer at Venatus, an award-winning global ad-tech platform. The role involves assisting publishers to maximize revenues through advertising technology platforms, troubleshooting technical issues, and communicating with clients. Venatus offers a fluid approach to hybrid working, learning opportunities, and experience of working directly with industry experts.

Requirements

• Proven work experience as a Technical Solutions Engineer, Front-End Developer, Front-End Software Test Engineer, or similar role with professional knowledge of JavaScript, CSS and other client-side code
• Previous experience with Google Ad Manager, ad servers (Xandr/AppNexus) SSPs (Index Exchange, Rubicon etc) or other adtech platforms
• Ability to diagnose and troubleshoot technical issues
• Familiarity with help desk and CRM software (eg. Jira, Hubspot)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field, or equivalent experience
• Business-level verbal and written English

Responsibilities

• Research and identify solutions to ad serving (display, video and rich media) issues
• Diagnose and troubleshoot technical issues, including account setup and configuration within internal Venatus platforms
• Ask publishers targeted questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate issues and lead coordination with appropriate internal teams (e.g. Engineering)
• Provide prompt and accurate feedback to publishers
• Utilize internal documentation and external resources to provide accurate tech solutions
• Ensure all issues and their steps to resolution are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their platform use is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of knowledge base articles, notes and manuals
• Maintain good relationships with clients

Benefits

• A competitive salary and excellent career opportunities in a growing, international company
• Team building and training sessions
• Option to buy and sell annual leave allowance