Zowie is hiring a
Senior Support Engineer

Summary

The job is for a Support Engineer at Zowie, a fast-growing company that offers remote work with flexible hours. The role involves working in a team of three, handling complex customer issues, and becoming an expert in the company's product. The ideal candidate has experience in supporting external users in enterprise technical support or IT support, strong problem-solving skills, proficiency with SQL or MongoDB, knowledge of at least one modern language like Python, Java, or Scala, excellent customer-facing skills, and proficient written and verbal communication skills in English and Polish.

Requirements

• Proven working experience in supporting external users in enterprise technical support, IT support, or as a technical engineer, ideally in a SaaS company
• Strong problem-solving skills and willingness to go above and beyond the scope of communication with the customer
• A knack for connecting the dots between a customer issue and the right resolution
• Strong ability and need to understand technical issues and bring the correct tools and stakeholders to the table
• Ability to connect to and interact with APIs
• Proficiency with SQL, or even better MongoDB
• Knowledge of at least one of the modern languages like Python, Java, or Scala
• Excellent customer-facing skills and an empathetic approach
• Excellent written and verbal communication skills in both English and Polish

Responsibilities

• Solve the most complex issues from customers
• Respond to customers with empathy and in Zowie's style
• Dive deep into logs, databases, APIs, running scripts, or even reading or updating the codebase

Preferred Qualifications

Experience with MongoDB

Benefits

• Employee Stock Option Plan (ESOP)
• Unlimited paid time off
• Great company offsites and individual integration budgets
• Health benefits with an additional health insurance package
• Development budget
• Home-office funds