Sanity.io is hiring a
Senior Support Engineer, Remote - Norway

Summary

Sanity.io is seeking an experienced and empathic Support Engineer to help resolve technical issues for their enterprise customers. The role involves collaborating with various teams, building support infrastructure, and fostering an inclusive environment. The company offers a positive work environment, comprehensive health plans, remote work in Europe, competitive salary, stock options, and a healthy work-life balance.

Requirements

• Exceptional communication and organizational skills
• 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
• Experience debugging complex technical issues with other developers and end-users
• Passion for helping others be successful and fulfill their potential
• Demonstrated capacity to quickly learn new concepts and technologies
• Self-starter who takes initiative and is energized when there is no obvious solution

Responsibilities

• Work closely with our Enterprise customers to resolve technical issues and answer questions
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
• Develop standard solutions, author self-serve resources, and improve documentation where needed
• Be the customer’s voice and use people's feedback to help improve our product
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
• Build and maintain support infrastructure, tooling, and workflows
• Take part in Sanity’s developer community rotation and help answer questions
• Liaise between customers and internal teams during incidents and escalations

Benefits

• A highly skilled, inspiring, and supportive team where long-term personal growth is encouraged and supported
• Positive, flexible, and trust-based work environment
• A very global, multi-culturally diverse group of colleagues and customers
• Remote in Europe
• Comprehensive health plans and perks
• A healthy work-life balance that accommodates individual and family needs
• Competitive salary and stock options program