Senior RevOps Systems Administrator

Summary

Join Calm's Health Operations team as a remote worker in the San Francisco Bay Area or Los Angeles. You will contribute to optimizing the speed and efficiency of Calm's B2B organization. Responsibilities include systems maintenance, working with sales/marketing tools, streamlining issues, improving data quality, and maintaining documentation. The ideal candidate possesses extensive Salesforce knowledge, experience with various sales tools, and a strong analytical and problem-solving skillset. This role requires a relentless attitude towards process improvement and the ability to thrive in a fast-paced environment. Compensation includes a competitive salary, equity, comprehensive benefits, 401k, and flexible time off.

Requirements

• Have a depth of Salesforce knowledge - front-end and back-end
• Be familiar with SFDC CPQ and Apex Code Troubleshooting
• Be able to eliminate errors/issues in our SFDC connected go-to-market systems (Ironclad, Marketo, Outreach.io, GetFeedback, ZoomInfo, Gong, etc.)
• Successfully communicate with cross-functional partners internally
• Experience with various sales tools including, but not limited to, SFDC (and SFDC CPQ), Outreach.io, Marketo, ZoomInfo, GetFeedback, LinkedIn Sales Navigator, Ironclad, and Gong
• Ability to understand how key integrations work (bi-directional field syncing, API call limitations, troubleshooting/bug fixing) between multiple systems
• Ability to identify manual processes and automate them, taking a holistic approach
• Be highly analytical, solution-oriented
• Be a strong communicator, both written and verbal
• Have excellent problem-solving skills
• Ability to navigate complex cross-functional situations
• Ability to thrive in an ambiguous environment with a high degree of autonomy
• Have a relentless attitude towards process improvement
• Have strong organizational, project management, and analytical skills
• Have early-stage experience in a fast-past, high-growth company
• Be Salesforce Certificationed Admin
• Have 8+ years of Salesforce experience; Advanced use of all declarative automation methods including flow and CPQ price and product rules
• Have 5+ years of experience with cross-functional systems, such as: Outreach.io, Marketo, ZoomInfo, GetFeedback, LinkedIn Sales Navigator, Ironclad, and Gong
• Have a depth of understanding regarding Financial terms and other business terms and how they translate into the backend of Salesforce and other system builds

Responsibilities

• Contribute to optimizing the speed and efficiency of the B2B organization at Calm
• Contribute to our systems maintenance and building
• Work with other sales/marketing tools that integrate with the platform
• Assist in streamlining issues with tools and with our backend databases
• Constantly improve data quality
• Maintain detailed documentation
• 3rd Party/AppExchange review, installation, configuration, management and support
• Manage overall data quality/hygiene and ongoing processes to support data quality utilizing SF Dataloader, DemandTools, Dataloader.io or other similar tools
• Engage and communicate with internal stakeholders to explain requirements and work toward optimal solutions that drive data quality and scalability
• Assist in executing overall process and system improvement on an ongoing basis, always seeking to improve upon the current state
• Effectively prioritize and manage additional ad-hoc requests and responsibilities

Preferred Qualifications

• Bachelor’s degree
• SFDC RevIntel experience
• Familiarity with Confluence, Jira, and Asana for documentation and work-planning

Benefits

• Equity
• Comprehensive benefits
• 401k
• Flexible time off