Senior Technical Program Manager

Summary

Join Jump, a leading fan experience platform, as a Senior Technical Program Manager. Drive cross-functional alignment and execution across product and engineering teams, ensuring projects stay on track and roadblocks are addressed promptly. You will be embedded within multiple teams, providing clarity, structure, and support to facilitate efficient and high-quality work. This role demands a hands-on approach, strategic partnership, and a proactive mindset to identify improvement opportunities and drive meaningful change. The ideal candidate thrives in fast-paced environments, excels at relationship building, and possesses a keen ability to anticipate challenges. Jump offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 4+ years of experience in project or program management, ideally within technical or product-driven environments
• Experience managing multiple projects at once with competing priorities and timelines
• Clear, curiosity-driven communicator who focuses on simplicity and always seeks to understand the “why”
• Ability to work with a wide range of stakeholders - not afraid to speak up and advocate for what’s needed
• Comfort with AI tools and how they can improve program management and productivity
• Expertise in Jira management and configuration
• Proficiency with project management tools, Monday.com preferred

Responsibilities

• Own day-to-day project and program management across multiple technical teams
• Identify and escalate blockers and dependencies that could impact delivery
• Attend sprint planning sessions and stand-ups to stay close to the work, spot potential risks early, and ensure alignment across teams as priorities evolve
• Ensure project management tools (e.g., Jira, Monday.com) are up to date and being used effectively
• Manage ad hoc projects and initiatives as they arise
• Report on progress, velocity, and productivity—turning data into insights to guide timelines and decision-making
• Analyze project and team data to help assess capacity and develop realistic timelines
• Help evolve our internal processes to match the growing complexity of the business
• Use AI tools to automate, optimize, and innovate the way we work

Preferred Qualifications

• Experience in a hands-on technical role (software engineering, technical product management, etc)
• Experience working with distributed or remote teams
• Startup experience, especially in environments with tight, immovable timelines

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 annual learning and development stipend
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel