Senior Technical Program Manager, DevOps

Summary

Join Aledade as a Senior Technical Program Manager to lead strategic programs, driving the creation and communication of quarterly plans, managing program operations, implementing governance structures, and contributing to organization-wide initiatives. You will partner with Product, Engineering, and cross-functional leads to bring delivery predictability to the Engineering Foundations Organization, encompassing Developer Platform and Production Engineering teams. This role requires collaboration with stakeholders to align goals, develop and implement plans, manage risks, measure performance, and facilitate communication. The ideal candidate will have extensive experience in program management, a strong understanding of SDLC, and excellent communication skills. Aledade offers a comprehensive benefits package including flexible work schedules, health insurance, paid time off, parental leave, and more.

Requirements

• 8+ years progressive experience in operations, project or program management
• Bachelor’s degree or equivalent work experience

Responsibilities

• Drive creation, tracking, and communication of strategic and achievable quarterly plans with all involved delivery teams
• Manage program operations and lead complex, multi-stakeholder project management
• Implement governance structures to manage risks and drive decision-making
• Contribute to organization-wide initiatives to lessen operational burden of our teams
• Collaborate with key stakeholders to align clear goals with overall business strategy, product strategy, and organizational goals
• Develop and implement plans that prioritize initiatives based on business priorities, available resources, and dependencies
• Identify and manage risks, including dependencies, trade-offs, and potential roadblocks
• Develop and implement control plans to address at-risk goals, ensuring proactive mitigation and resolution strategies are in place
• Evaluate and measure progress against key performance indicators (KPIs), service level agreements (SLAs), and other critical business results
• Analyze data to surface opportunities, risks, and trends, providing actionable recommendations to enhance overall program effectiveness
• Facilitate communication and collaboration among cross-functional teams, ensuring transparency and alignment with predefined goals
• Lead steering committees or governance structures to drive decision-making and maintain effective communication channels with key stakeholders

Preferred Qualifications

• Track record of driving process improvement and/or change management
• Exceptional written and verbal communications skills
• Ability to work in a fast-paced environment and manage multiple priorities; strong analytical skills/mindset
• Self-starter with strong interpersonal skills
• Experience in healthcare technology
• Solid understanding of SDLC, CI/CD, infrastructure-as-code, and DevOps principles
• Proficiency in project management and collaboration tools like Jira, Confluence, and GitHub
• Familiarity with cloud platforms (e.g., AWS) and related tools
• Ability to identify risks in software development projects and lead efforts to mitigate them early
• Demonstrated ability to drive successful delivery across diverse cross-functional teams with varying technical expertise
• Experienced at tailoring technical communications for a range of audiences, including clear, concise summaries for executive stakeholders
• Experience defining and tracking KPIs to measure infrastructure performance and delivery success

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options