Senior Program Manager

Summary

Join Sauce Labs as a Program Manager and lead cross-functional engineering programs, driving coordination between software development and data center operations teams. You will implement program management best practices within an Agile and Kanban environment, leveraging data-driven decision-making to track progress and identify risks. This role requires strong stakeholder management, clear communication, and proactive risk management. You will champion continuous improvement and utilize Atlassian tools for tracking and documentation. The position offers a hybrid work environment and a competitive salary and benefits package.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 5+ years of progressive experience in program management within an engineering or technical environment
• Strong understanding of software development lifecycle (SDLC) and experience with infrastructure/operations, particularly within data center environments
• Proven experience in managing complex, cross-functional programs in a fast-paced technology company
• Deep understanding and practical experience with Agile and Kanban methodologies
• Ability to define key metrics, collect and analyze data (e.g., using Looker, Grafana), and derive actionable insights to guide program execution
• Hands-on experience with Atlassian tools (Jira, Confluence) for project tracking, collaboration, and reporting
• Exceptional communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively with senior leadership, engineering teams, and other cross-functional partners
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues
• Willingness to dive into details and actively participate in program activities as needed
• Ability to thrive in a dynamic environment and adapt to evolving priorities

Responsibilities

• Lead Cross-Functional Programs : Own the end-to-end planning, execution, and delivery of complex, cross-functional engineering programs that involve multiple global teams and stakeholders
• Drive Coordination : Facilitate seamless coordination between software development teams and operations teams working within our physical data centers, ensuring alignment and efficient execution for programs with hardware/software interdependencies
• Implement Program Management Best Practices: Establish and evolve program management processes tailored to our Agile and Kanban methodologies, promoting efficiency, transparency, and predictability
• Data-Driven Decision Making: Leverage data from tools like Looker and Grafana to track program progress, identify risks, analyze performance, and drive data-informed decisions
• Stakeholder Management: Work closely with senior leadership to define program scope, objectives, and success metrics, while also being hands-on in managing day-to-day program activities
• Communication & Reporting: Provide clear, concise, and regular updates on program status, risks, and dependencies to all relevant stakeholders, utilizing Atlassian tools (Jira, Confluence) for tracking and documentation
• Risk Management: Proactively identify potential risks and roadblocks, developing mitigation strategies and escalating issues as necessary. Utilize audit framework feedback (ISO 27001/27701 and SOC 2) to remediate gaps and findings as a result of the annual audit process
• Continuous Improvement: Champion continuous improvement within program execution, cost benefit analysis, identifying opportunities to optimize processes and tools

Preferred Qualifications

• Experience in the continuous testing, DevOps, or cloud infrastructure space
• Certifications in Project/Program Management aka PMP

Benefits

• Health coverage (medical, dental, and vision) along with disability and life insurance
• Parental leave benefits
• Flexible time off
• Professional development
• A 401(k) retirement plan with match