Senior Technical Project Manager

Summary

Join Togetherwork as a Senior Technical Project Manager and lead the delivery of large, complex software implementation projects for external clients. You will leverage your technical expertise and project management skills to collaborate with cross-functional teams, address client challenges, and ensure projects meet objectives. This role demands strong communication, technical aptitude, and a deep understanding of Association Management Software (AMS) or similar platforms. The primary focus is on external implementations, with occasional internal projects. Success in this position involves ensuring technical credibility, driving implementation excellence, and effectively communicating with clients and internal stakeholders. You will manage all phases of the project lifecycle, from planning and resource allocation to execution and closure.

Requirements

• Bachelor’s degree from an accredited college or university
• 5–8 years of project management experience, specifically in external client-facing technical projects
• Strong technical background and familiarity with Microsoft technologies, including Windows and Office Suite
• Proficiency in Microsoft Project and other project management tools
• Outstanding ability to lead technical teams and interface confidently with both technical and non-technical stakeholders
• Exceptional verbal and written communication skills with a strong focus on customer service and client success
• Strong problem-solving skills and the ability to navigate and resolve complex technical and operational project issues
• Detail-oriented and highly organized, with a proven ability to manage multiple concurrent projects in a fast-paced environment
• Self-motivated team player who can positively influence others and drive results collaboratively

Responsibilities

• Serve as the primary project lead for external client-facing software implementation projects, ensuring on-time and on-budget delivery aligned with client expectations
• Manage all phases of the project lifecycle, including project planning, resource scheduling, risk management, delivery execution, change control, and closure
• Actively engage with clients to understand business processes, guide them through implementation, and suggest optimizations based on industry best practices
• Lead internal project teams, allocating appropriate resources and tracking task assignments to meet project goals
• Ensure effective communication across technical teams, client stakeholders, and executive sponsors
• Monitor and report project status, risks, issues, and financials regularly to internal leadership and client partners
• Facilitate service delivery using internal company systems, following standard operating procedures and project management best practices
• Support process improvements and internal knowledge sharing initiatives as needed
• Serve as an escalation point for client-facing project issues requiring technical insight and resolution
• Drive a focus on delivering exceptional customer experiences at every touchpoint

Preferred Qualifications

• PMP,CAPM, or similar Project Management Certification
• Prior experience with CRM platforms (e.g., Microsoft CRM/Dynamics 365)
• Prior experience with Association Management Systems (AMS) or similar membership-based platforms
• Prior experience working within associations, nonprofits, or membership-based organizations

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave