Teramind is hiring a
Senior Support Engineer

Summary

Join Teramind as a Technical Support Engineer in a remote role. Deliver technical support for Teramind platform-related issues, prioritize and handle customer service issues, and become a product expert. Requires 3+ years of relevant experience, Linux and Windows shell navigation, PostgreSQL knowledge, Intercom or similar customer service solution understanding, and strong communication skills.

Requirements

• Attain a thorough expertise in the product and maintain a profound understanding of its functionality
• Assess and dissect issues and their consequences to either resolve or elevate tickets when necessary
• Recognize patterns in support requests to contribute to the development of enduring solutions

Responsibilities

• Deliver technical support and advanced-level troubleshooting to customers
• Prioritize and handle intricate customer service issues received through multiple communication channels
• Uphold high customer satisfaction while effectively managing operational expectations

Preferred Qualifications

• Develop an understanding of Teramind’s product technology by troubleshooting, reproducing, determining the root cause for customer-reported challenges, and building tools for faster diagnosis to identify and resolve future challenges
• Triage complex customer services issues received through various customer service channels

Benefits

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities