Senior Technical Trainer

Summary

Join Amplitude's Customer Education team as a Senior Technical Trainer! You will deliver engaging training sessions to customers, partners, and internal teams, tailoring learning experiences to diverse skill levels. Master Amplitude's products and collaborate globally to shape training content. Support internal enablement and work cross-functionally for a seamless training experience. This role requires excellent communication, a knack for self-directed learning, and 2-3 years of training experience in a SaaS environment. Amplitude offers a competitive benefits package, including excellent medical, dental, and vision insurance, flexible time off, generous stipends, excellent parental benefits, and mental health and wellness benefits.

Requirements

• Have excellent communication and presentation skills with the ability to explain complex concepts clearly
• Are dynamic and enthusiastic, building strong interpersonal connections
• Have a knack for self-directed learning and thrive in analytical problem-solving
• Can prioritize effectively, managing multiple projects and tasks simultaneously
• Are organized, methodical, and detail-oriented
• Bring 2-3 years of experience delivering training, preferably in a SaaS environment
• Are familiar with product analytics tools and concepts
• Can travel 30-40% for in-person training sessions
• Are located in the Eastern Time Zone

Responsibilities

• Deliver engaging training sessions: Facilitate live and recorded sessions for customers, partners, and internal teams, both remotely and in person
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users
• Master Amplitude’s products: Develop deep expertise to answer customer questions and guide them effectively
• Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements
• Support internal enablement: Provide product training for Amplitude team members as needed
• Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience

Preferred Qualifications

• API Configuration
• SQL
• Google Analytics
• Google Tag manager

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)