Square is hiring a
Senior Technical Writer

Summary

The job is for a senior technical writer role in the Commerce team at Block (formerly Square). The main responsibility is to manage and maintain the end-to-end developer documentation lifecycle for external partners. The required qualifications include 8 years of experience in API-based product documentation, excellent skills in documentation design, experience with static site generators and docs as code, mastery of Markdown, and ability to thrive in a self-learning environment.

Requirements

• 8 years of experience writing, editing, and planning API-based product documentation
• Excellent skills in documentation design and effective information architecture
• Experience producing documentation for modern software products that involve API integrations
• Experience publishing content with static site generators and managing docs as code
• Mastery of Markdown
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture

Responsibilities

• Project managing developer documentation initiatives from concept to launch
• Writing clear, comprehensive guides for new features/products
• Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product
• Establish team processes around documenting new products and features

Preferred Qualifications

• Comfortable learning new mediums for creating content, such as flowchart generators and AI-based tools
• Conceptual familiarity with HTML, CSS, git, APIs, and/or Javascript libraries
• Familiarity with fintech or payments
• Distributed work; especially in collaboration with others across countries and time zones

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits