Senior Traffic Manager

Summary

Join ShopBack as a Traffic Manager and become the operational heart of our Creative team. Orchestrate people, timelines, and processes to ensure timely, high-quality creative delivery. You will map workload, remove bottlenecks, and connect the right talent to the right projects. In this fast-paced environment, champion clarity, structure, and workflow excellence. Your responsibilities span workflow and project management, resource and capacity planning, process optimization, stakeholder communication, and reporting and insights. This role requires 5–8 years of experience in Traffic Management, Creative Ops, or Project Management within a creative, digital, or tech-driven environment. ShopBack offers competitive compensation, a work-from-anywhere benefit, and a collaborative culture.

Requirements

• 5–8 years in Traffic Management, Creative Ops, or Project Management
• Proven experience in a creative, digital, or tech-driven environment
• Deep understanding of creative workflows across digital, print, video, and product
• Familiarity with tools like Jira, Asana, Trello, Monday.com, or Wrike
• Experience managing large resource pools or multi-market creative teams
• Exceptionally organized, calm under pressure, and solutions-focused
• Skilled communicator with the ability to mediate across departments
• Comfortable taking calculated risks and influencing outcomes
• Understands creative team dynamics and champions team wellbeing

Responsibilities

• Oversee the entire creative production process from intake to delivery
• Allocate tasks and assign team members based on scope, priority, and skills
• Monitor ongoing projects using tools like Jira, Asana, Trello, Monday.com , or Wrike
• Troubleshoot conflicts, delays, or resource gaps
• Forecast upcoming workload and headcount needs
• Balance team bandwidth and work with on prioritisation when needed
• Ensure fair workload distribution
• Audit and improve internal creative workflows
• Identify bottlenecks and refine tools/processes for efficiency
• Align with stakeholders from Marketing, Product, CRM, and more
• Act as the point of contact for brief, timeline, and resource updates
• Set and manage expectations across teams
• Host regular syncs, maintain dashboards, and update stakeholders on progress
• Track project performance metrics (e.g. turnaround times, team utilization)
• Use insights to optimize operations and support team growth planning

Preferred Qualifications

Experience with design tools (Figma, Adobe CC) or Agile methodology

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)