Senior UX Program Manager

Summary

Join Smartsheet's Design Systems team as a Senior UX Program Manager and lead horizontal program initiatives across various product areas. You will collaborate with cross-functional teams, define program metrics, and advocate for high standards. This role requires strong communication, stakeholder management, and experience in program management, particularly within i18n/l10n or related fields. The position offers remote work options within the US and a competitive salary and benefits package. Smartsheet values diversity and encourages applications from individuals with diverse backgrounds. The role reports to the Design System Director and is based remotely from any US state where Smartsheet is a registered employer or in Bellevue, WA.

Requirements

• 6+ years program management experience (at least 4 in an i18n, l10n, or a related role)
• Willingness to explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of UX resources
• A firm grasp across key concepts in UI, UX, localization, and accessibility standards
• Familiarity with internationalization principles, Translation Management Systems, i18n tools (e.g. Globalyzer)
• Experience rolling out new tools or capabilities, including training/supporting cross-functional internal customers
• Experience across geographically distributed teams; Proficiency in a second language is a big plus
• Excellent communication, facilitation, interpersonal skills, to clearly communicate and lead a diverse, multi-disciplinary team. Able to translate technical concepts to a business and non-technical audience
• Experience working in SCRUM/Agile frameworks
• A team player able to build and maintain technical relationships, to manage priorities and demands from stakeholders across the company, and create consensus and approvals without direct reporting lines
• Strong work ethic, integrity and collaborative approach to work. Willingness to roll up your sleeves and get things done
• Quick to learn and understand new technical concepts and technologies. Takes smart risks and champion new ideas
• Strong bias for action and an ability to deal with great ambiguity

Responsibilities

• Work closely with UX designers, product managers, engineers, and other stakeholders to align program goals with overall business objectives
• Define program and project success metrics, influence stakeholders to take action, and validate the impact of solutions
• Be a strong and vocal advocate for the value of high standards from both the user and business POV
• Monitor program inputs and outputs to identify opportunities to learn and teach through each commitment, seek force multipliers, and dismantle systemic barriers
• Identify and mitigate risks, tracing progress, resolving conflicts, ensuring quality and reporting on status
• Understand the needs and priorities of multiple stakeholders/users to improve program effectiveness and drive adoption of accessibility
• Foster positive relationships with internal and external partners involved in the program
• Establish and maintain a framework and mechanisms to guide decision making that errs on the side of the customer while demonstrating a deep understanding of technical and business factors
• Support other duties as needed

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)