Senior UX Researcher

Summary

Join Viator, a Tripadvisor company, as a Senior UX Researcher! Lead impactful research projects driving key business metrics and product strategy. Utilize qualitative and quantitative methodologies to answer challenging business questions and translate customer behavior into actionable insights. Collaborate with cross-functional teams to shape product roadmaps aligned with data and business goals. This role requires 6+ years of applied research experience and a relevant Bachelor's degree. Viator offers competitive compensation, flexible work arrangements, and various employee benefits.

Requirements

• Minimum BA/BSc degree in psychology, HCI, design, communication, statistics, or a related field
• 6+ years of professional applied research experience
• Extensive experience with qualitative research methods (Multi-device generative and evaluative depth interviews, unmoderated testing, usability testing, card sorting, tree-testing, focus groups, diary studies, contextual inquiry, concept testing etc.)
• Experience with quantitative research methods (e.g., surveying) and statistical analysis
• Experience leveraging research tools like UserTesting, dscout, etc., and adaptability to learn and utilize new tools as needed
• Detail-oriented and able to manage multiple projects simultaneously
• Ability to ask, and answer, meaningful and impactful questions
• Excellent verbal and written communication skills
• Excellent stakeholder management skills
• A flexible, confident, and tenacious attitude with strong influencing skills

Responsibilities

• Scope and lead UX research, from large-scale generative research studies to rapid, tactical studies
• Leverage expertise in qualitative and quantitative research to select the most suitable methodology
• Synthesize data inputs (UXR, analytics, and VoC) to help product teams define and understand the problem
• Balance efficiency and rigor across multiple projects while aligning research with product timelines
• Craft and deliver clear, succinct, and actionable insight deliverables for stakeholders
• Partner cross-functionally with product, design, analytics, VoC, and engineering teams
• Collaborate with stakeholders to shape product roadmaps aligned with data, customer insights, and business goals
• Contribute to developing the research practice, including growing team capabilities and creating best practices

Benefits

• Competitive compensation packages (base salary, annual bonus, and equity)
• Remote-friendly approach with flexibility to work on-site as desired
• Flexible schedule and work-life balance
• Donation matching
• Tuition assistance
• Lifestyle benefit (annual benefit for personal use)
• Travel perks (discounts and more)
• Employee assistance program
• Health benefits (great coverage and competitive premiums)