Senior UX Researcher

Summary

Join Sinch's new US-based Voice of the Customer team as a Senior UX Researcher! Lead high-impact research, champion user insights, and influence product strategy and design decisions. You will be the first UX Researcher on this team, so expect to wear many hats and contribute to establishing the organization. This role requires strong qualitative and quantitative research skills, excellent communication, and the ability to translate findings into actionable recommendations. You will collaborate with product colleagues and senior leadership, mentoring others and driving a customer-centric culture. Sinch offers a competitive salary and benefits package, including comprehensive health insurance, retirement benefits, paid time off, flexible remote work options, and parental leave.

Requirements

• Proven experience conducting UX research, with a strong track record of influencing product and business strategy
• Deep expertise in qualitative and quantitative research methods, including usability testing, in-depth interviews, surveys, and behavioral data analysis
• Outstanding storytelling and communication skills, with experience addressing senior leaders and cross-functional teams
• Ability to turn research findings into actionable insights, ensuring teams can easily apply takeaways to product decisions
• Strong understanding of product development, design thinking, and user-centered methodologies

Responsibilities

• Champion the value of UX research across the company by delivering compelling narratives, reports, and presentations that resonate with executives, product leaders, and cross-functional teams
• Communicate research findings in engaging, actionable ways through workshops, storytelling, interactive share-outs, and executive briefings
• Collaborate with product colleagues to craft strategic roadmaps based on deep user insights and emerging behavioral trends
• Build and lead strategic UX research endeavors to discover user needs, struggles, and opportunities, applying qualitative and quantitative methods (including user interviews, diary studies, surveys, behavioral analytics)
• Synthesize and frame research insights to help teams develop a clear, shared understanding of the user experience
• Translate sophisticated findings into actionable recommendations that guide product strategy and drive customer impact
• Facilitate cross-team workshops and working sessions to ensure research findings translate into tangible product improvements
• Provide mentorship and training to help product managers and designers develop user-centered approaches and research proficiency
• Influence senior leadership by delivering data-driven insights in a way that is both compelling and persuasive

Preferred Qualifications

• Experience working within a globally distributed large company
• Experience working with technical customers and regulatory industries

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice