Senior UX Researcher

Summary

Join Underdog, the fastest-growing sports gaming company, and lead strategic research initiatives to optimize and enhance our products. You will collect and analyze user behavior through various methods, collaborating closely with product and design teams. Your role involves validating new concepts, building empathy for players, and upskilling the product team in user research. This position requires 5+ years of experience in end-to-end product research for mobile products and strong problem-solving skills. Underdog offers a competitive salary, equity, unlimited PTO, parental leave, a home office allowance, and comprehensive benefits.

Requirements

• 5+ years of experience in end-to-end product research for mobile products
• High frequency problem solver who is effective in situations with limited information, building a solution from concept and communicating it to stakeholders
• Someone who thrives bringing structure and reason during moments of ambiguity in understanding
• Comfortable providing feedback and recommendations on product solutions
• A proactive and highly motivated individual, constantly geared to ship the most ideal solution and experience for the end user and their goals

Responsibilities

• Lead strategic research initiatives to identify future optimizations and enhancements
• Collect and analyze user behavior through customer conversations (both online and in person), surveys, ethnography, benchmark studies and online experiments (A/B testing)
• Work closely with product and design partners to deeply understand issues related to our players’ experience, and advocate research findings into workable solutions
• Validate new concepts with users and/or help evolve them in ways which provide maximum user value
• Build empathy for our players across the company
• A player coach who can effectively upskill the wider product team to scale user research efforts

Preferred Qualifications

• Experience in a high-growth start-up or scale-up
• Experience working within a regulated industry

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents