Senior UX Researcher

Summary

Join Tala, a fintech company on a mission to empower the financially underserved, as a Senior UX Researcher. You will lead end-to-end research initiatives, execute studies (surveys, interviews, etc.), translate findings into actionable insights, collaborate with cross-functional teams, and become a subject matter expert on financial services. This role focuses on improving Tala's products in India. Tala offers a remote-first approach with offices globally and is committed to building an inclusive and diverse workplace. The ideal candidate will have 5+ years of experience in user research, ideally within fintech or a related field, and a Bachelor's degree in a relevant field.

Requirements

• 5+ years of experience in managing and executing applied user research, ideally in an innovative consumer fintech, financial institution, mobile or digital companies or market research firms
• Bachelor’s Degree in relevant fields like Human-Computer Interaction, Communication Research, Social Sciences (Psychology, Sociology, Anthropology), Statistics, Data Analytics, Marketing, Communications, or other similar fields
• Exceptional research skills and comfortable with a wide range of mixed methods, knowing when to combine different data points through triangulation to create compelling and trustworthy insights
• Proficiency in creating practical research deliverables & artefacts including compelling research reports, customer journey maps, personas, research workshops, competitive teardowns, etc
• Experience in collaborating effectively with cross-functional product teams and other UX functions
• Excellent organizational and project management skills, including planning logistics and adapting to changes smoothly

Responsibilities

• Lead end-to-end research initiatives - Own the entire research lifecycle, from identifying research questions and opportunities that align with business objectives to delivering impactful recommendations
• Execute research and drive insights generation - Design, execute, and analyze a wide range of research studies (surveys, interviews, focus groups, usability tests, etc.) to uncover needs and market trends. Utilize various methodologies following the Double Diamond framework to ensure comprehensive insights
• Translate research findings to influence product strategy - Translate complex research findings into clear, compelling and actionable insights that directly inform product development and business strategy
• Foster collaboration: Work closely with cross-functional teams and stakeholders, building strong relationships to embed a deep understanding of our users across the organization
• Be a subject matter expert - Develop a deep understanding of the financial services landscape, acting as a key voice of the customer in shaping new and exciting products for our users in India

Preferred Qualifications

Bonus points if you have experience researching digital banking, financial services, or credit-related products